Highly motivated and experienced Team Head/Leader, bringing over 12 years of leadership experience and a track record on motivating teams to exceed company goals. Adept in implementing strategies that enhance productivity and fostering a collaborative environment to ensure high levels of team performance. Looking forward to applying my strategic planning abilities and strong leadership skills in effectively guiding a team towards achieving organizational objectives.
Overview
20
20
years of professional experience
Work History
Team Head / Operations Manager
LBC ITALY SRL
02.2012 - Current
Spearheaded process improvements that led to increased productivity while maintaining high-quality output.
Provide professional customer support.
Delegate tasks and set deadlines.
Coaching and mentoring members and agents of 12 countries of South Europe.
Maintaining financial accounts.
Reporting progress to stakeholders.
Prepares the annual budget and cash flow.
Owner / Partner
DARLIN MAREY JANE COLLADO CUSTOMS BROKERAGE INC.
03.2005 - 06.2008
Classify goods according to tariff coding system
Calculate and arrange payment of duties, tariff and taxes on shipment
Prepare and process import and export documentation according to customs regulations, laws and procedure
Sign documents on behalf of clients using power of attorney
Clear goods through customs and to their destinations for clients
Request or compile necessary import documentations such as customs invoices, certificate of origins and cargo control documents
Monitor and trace the location of goods
Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine
Post bonds for the products being imported or assist clients in obtaining bonds
Quote duty and tax rates on goods to be imported based on federal tariffs and excise taxes
Obtain line releases for frequent shippers of low risk commodities, high volume entries or multiple container loads
Arrange for the transportation, warehousing or product distribution of imported and exported products
Negotiate contracts with freight forwarders for destination services
Develop business relationship with other customs brokers in other ports to expedite clearing of cargo
Advice on transportation options, types of carries, or shipping
Prepare for shippers to appeal duty charges
Insure cargo against loss and damages.
Order – Entry Processor
OMEGA SOC. COOP
03.2004 - 06.2004
Take orders from individuals and large clients
Input orders into supply chain software
Use coding systems or data base systems to input and track orders throughout the process
Obtain customer names, addresses and billing information, product numbers and specification of items and enter in order forms
Prepare invoices
Direct specified departments or units to prepare and ship orders to designated locations
Check inventory records to determine availability of requested merchandise
File copies of order, received or post orders on records
Complete total charges for merchandise or services and shipping charges
Adjust inventory records to reflect product movement.
Education
Bachelor of Science - Customs Administration
Lyceum of The Philippines University
Philippines
03.2004
Skills
Customer Focus
Staff Development
Meeting facilitation
Innovation Skills
People Management
Work Planning and Prioritization
Coaching and Mentoring
Team Supervision
Service Level Agreements
Accomplishments
Awarded as Best Employee of the Year (LBC EUROPE) by achieving the annual budget.
Outstanding Performance in the Mock Board Examination.
Service Excellence Award.
Affiliations
Junior Chamber of Customs Brokers Inc. (2002 - 2004)
Philippine Chamber of Customs Brokers Inc. (2004 - 2008)
Highlights
LBC Employee of The Year 2020, LBC South Europe, 12/12/20
LBC Employee of The Year 2017, LBC South Europe, 12/17/17
LBC Employee of The Year 2016, LBC South Europe, 12/2016
LBC Europe Movers Award 2017, LBC South Europe, 03/24/17
LBC Service Principles Award 2016, LBC Italy Srl., 08/10/16
Dean’s Lister, Lyceum of the Philippines University, Batangas Campus, 2002-2004
Outstanding Performance in the Mock Board Examination, Lyceum of the Philippines University, Batangas Campus, 03/28/04
Service Excellence Award, Lyceum of the Philippines University, Batangas Campus, 03/28/04
Training
03/2024 - Europe Ideation and Wave Training by Mckinsey (LBC Milan Office)
03/28/18 - LBC Digital Transformation (LBC Milan Office)
12/15/17 - LBC Sales Conference (Grand Hotel Barone Di Sassj, Milan, Italy)
04/21/18 - LBC South Europe Townhall Cascade (LBC Milan Office)
03/25/17 - LBC SEP Training of South Europe Team (Best Western Hotel, Milan, Italy)
07/13/16 - LBC Italy Team – Aming Ligaya Cascade (LBC Milan Office)