Davide Atzeni

• Conducted market research to identify potential leads and customer needs.
• Assisted in developing sales presentations to engage clients effectively.
• Supported account management by maintaining accurate records in CRM systems.
• Collaborated with team members to streamline communication processes with clients.
• Participated in training sessions to develop sales techniques and product knowledge.

• Conducted outbound calls to qualify leads and schedule appointments for sales team.
• Worked closely with international colleagues and used English daily in both written and spoken communication.
• Utilized CRM software to track interactions and manage customer information efficiently.
• Collaborated with marketing team to align messaging and improve lead generation strategies.
• Researched potential customers to identify key decision-makers and enhance outreach efforts.

• Provided exceptional customer service by promptly addressing guest inquiries and requests.
• Responsible for taking food and drink orders directly at tables, providing menu recommendations, and ensuring timely service.
• Maintained cleanliness and organization of bar area to enhance guest experience and ensure compliance with safety standards.
• Assisted bartenders in preparing beverages, ensuring timely delivery during peak hours.
• Managed inventory levels by tracking supplies and notifying supervisors of reordering needs.

• Worked across multiple roles including waiter, bar staff, runner, dishwasher, and floor management
• Welcomed guests and delivered professional and friendly customer service
• Took food and beverage orders, presented menus and daily specials, and ensured timely service
• Supported the kitchen and bar team to maintain smooth service during busy shifts
• Maintained cleanliness and organization of the dining area and back of house

● Received, processed and organised deliveries within tight deadlines

● Showcased product features and benefits to drive sales
● Liaised with potential customers to determine needs and provide recommendations
● Addressed and resolved complex customer complaints to restore satisfaction and
support customer loyalty
● Management of a pre-existing database of customer: the goals were to drive them to
an up sell and/or a cross sell according with their needs
● Searched new opportunity through inbound and outbound activities
● Quite always reached monthly goals and i have exceeded the objectives setted year by year
● Worked in team