Davide Gaudio
Roma
Summary
Salesforce Manager and IT Project Lead with 10+ years of experience delivering digital transformation initiatives across Energy & Utilities, Automotive, and Pharma industries. Specialized in CRM implementations, requirements analysis, software delivery, SDLC governance, and stakeholder management. Proven ability to lead cross-functional teams, design scalable system architectures, and coordinate complex multi-country programs. Strong client-facing communication, analytical mindset, and ability to work under pressure in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
EY Advisory Spa
05.2025 - Current
- Supporting international clients in IT strategy and digital transformation initiatives.
- Leading workstreams across the full project lifecycle: strategy, design, delivery oversight.
- Engaged with global clients (Pharma, Automotive) on enterprise architecture, capability mapping, and IT governance models.
- Coordinating cross-country teams and ensuring alignment between business requirements and technical execution.
Associate Manager
Accenture Spa
05.2022 - Current
- Managed end-to-end digital transformation programs across multiple business units.
- Conducted detailed business requirements analysis and translated them into actionable technical specifications.
- Oversaw cross-functional teams, workload planning, and delivery timelines.
- Identified process improvement opportunities and implemented innovative digital solutions.
- Prepared performance reports and delivery updates for senior management.
Senior Business Analyst
CloudResults Srl
10.2020 - 04.2022
- Lead BA for the Order Management area in a full Salesforce implementation for a major Energy & Utilities provider.
- Designed and documented complex processes including SwitchIn GAS/ELE and Activation workflows.
- Coordinated a team of analysts and developers for functional and technical documentation.
- Conducted functional workshops with business teams and integration meetings with external vendors.
- Supported end-to-end delivery through testing, deployment, and post-go-live support.
Marketing Cloud Consultant
PwC Italy Spa
11.2019 - 10.2020
- Implemented Salesforce Marketing Cloud solutions for Energy & Utilities clients.
- Designed data models, object relationships, and technical triggers for automated journeys.
- Managed the onboarding of CRM data into Marketing Cloud and optimized customer communication flows.
- Supported both process-driven communications and marketing campaigns.
Business Analyst
CloudResults Srl (formerly Engineering Spa)
04.2015 - 11.2019
- Delivered Salesforce CRM implementations for leading Italian Energy & Utilities companies (ENGIE, A2A, Enel).
- Specialized in Sales Cloud and Service Cloud, contributing to configuration, process design, and deployment.
- Collaborated with business teams to define requirements and ensure successful adoption of the new CRM.
- Grew from intern to expert, developing deep knowledge of both Salesforce and sector-specific processes.I worked in CloudResults Srl (formerly Engineering Spa) as a business analyst within the Salesforce platform for important companies in the Energy & Utility industry.
- The project involved the digital transformation of the business processes of companies in the Energy & Utilities industry.
- Starting with an internship in 2015, I had the chance to mature my knowledge in SF Service and Sales cloud tools working for the clients mentioned above in the implementation of the new CRM.
Education
management engineering -
E-Campus University
Milan, Italy06.2025
Skills
- Requirements Gathering & Business Analysis
- Project & Delivery Management
- Salesforce (Sales, Service, Marketing Cloud)
- SDLC Governance & Documentation
- QA Reviews, UAT Management, Test Coordination
- Digital Transformation & Enterprise Architecture
- Stakeholder Management & Client Consulting
- Process Optimization & Data Integration
- Team Leadership & Cross-Functional Coordination
- Energy & Utilities Industry Expertise
Certification
- Salesforce Administrator
- Salesforce AppBuilder
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Associate
LANGUAGES
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
IT Manager
EY Advisory Spa
05.2025 - Current
Associate Manager
Accenture Spa
05.2022 - Current
Senior Business Analyst
CloudResults Srl
10.2020 - 04.2022
Marketing Cloud Consultant
PwC Italy Spa
11.2019 - 10.2020
Business Analyst
CloudResults Srl (formerly Engineering Spa)
04.2015 - 11.2019
management engineering -
E-Campus University