Davide Granata
London
Summary
Optical professional prepared for new challenges. Proven track record in client consultations, eyewear recommendations, and problem-solving. Consistently fosters collaborative team environment and adapts to evolving customer needs. Expertise in detailed product knowledge and customer relationship management.
Overview
21
21
years of professional experience
Work History
Optical Consultant
Specsavers
07.2016 - Current
- Advised customers on eyewear selection, considering lifestyle and visual needs.
- Developed personalized recommendations to enhance customer satisfaction and loyalty.
- Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
Optician Manager
Ottica Avanzi
05.2013 - 10.2015
- Conducted comprehensive eye examinations and provided accurate prescriptions for corrective lenses.
- Assisted customers in selecting appropriate eyewear, enhancing product knowledge and customer satisfaction.
- Trained new staff on optical equipment usage and customer service protocols, fostering team effectiveness.
- Ensured compliance with health and safety regulations during patient interactions and equipment handling.
- Maintained inventory of eyewear products, optimizing stock levels to meet customer demand efficiently.
Optician Manager
Angiolucci Occhiali
03.2005 - 03.2013
- Implemented streamlined processes for frame fitting and adjustments, improving service delivery times.
- Collaborated with healthcare providers to coordinate patient referrals, enhancing service integration within the community.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Education
Bachelor of Arts - International Business With Spanish Language
University of Greenwich
Greenwich, London06-2023
Skills
- Goal oriented
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer service
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Optical Consultant
Specsavers
07.2016 - Current
Optician Manager
Ottica Avanzi
05.2013 - 10.2015
Optician Manager
Angiolucci Occhiali
03.2005 - 03.2013
Bachelor of Arts - International Business With Spanish Language
University of Greenwich