Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Davide Licheri

La Maddalena

Summary

Adept at elevating guest experiences, I leveraged strong multitasking and communication skills at Cafè Noir to significantly increase sales through effective upselling and service excellence. My expertise in cleanliness and sanitation, combined with a proven ability to lead and train teams, has consistently enhanced dining satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Chef De Rang

Cafè Noir
10.2023 - 09.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
  • Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Maître

Zì Antò
05.2020 - 10.2023
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Motivated staff to perform at peak efficiency and quality.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.

Chef De Rang

Il Guscio
05.2019 - 09.2019
  • Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered questions regarding menu items and suggested dishes exceeding guest expectations.
  • Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.

Chef De Rang

Zì Antò
03.2018 - 03.2019
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Maintained well-organized mise en place to keep work consistent.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
  • Provided each guest with exemplary service through effective engagement.
  • Processed orders and sent to kitchen employees for preparation.

Commis De Rang

Roby's
05.2017 - 09.2017
  • Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
  • Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
  • Supported fellow team members during high-volume periods, fostering a positive work environment and seamless service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Contributed to increased table turnover rates by efficiently clearing tables, resetting them quickly for the next party.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Commis De Rang

Da Zione
05.2015 - 04.2017
  • Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
  • Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted in maintaining a clean and organized dining area, contributing to an enjoyable dining experience for guests.

Education

High School Diploma -

Istituto Tecnico Nautico "Domenico Millelire"
La Maddalena
07-2015

Skills

  • Strong multitasking
  • Verbal and written communication
  • Cleanliness and sanitation
  • Heavy Lifting
  • Table clearing
  • Order Accuracy
  • Wine Knowledge
  • Meal service

Languages

English
Intermediate (B1)

Timeline

Chef De Rang

Cafè Noir
10.2023 - 09.2024

Maître

Zì Antò
05.2020 - 10.2023

Chef De Rang

Il Guscio
05.2019 - 09.2019

Chef De Rang

Zì Antò
03.2018 - 03.2019

Commis De Rang

Roby's
05.2017 - 09.2017

Commis De Rang

Da Zione
05.2015 - 04.2017

High School Diploma -

Istituto Tecnico Nautico "Domenico Millelire"

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Davide Licheri