Davide Magno

Local IT focal point for a manufacturing plant belonging to the international group Hyperion Materials & Technologies, reporting directly to the Regional IT Manager EMEA.

Key Responsibilities:

• Managing local IT infrastructure (end-user devices, networking equipment, printers, industrial workstations)
• Managing local IT infrastructure (end-user devices, networking equipment, printers, industrial workstations).
• Coordinating with EMEA IT team for server and network-related activities handled remotely.
• Supporting IT operations connected to production machinery and industrial environments.
• Managing and monitoring ticketing activities through Jira.
• Administering Microsoft 365 environment.
• Performing hardware lifecycle management and IT asset tracking.
• Maintaining IT documentation and ensuring compliance with group standards.
• Supporting IT budget monitoring and strategic planning activities.

• Provided dedicated multilingual (German, Italian, English) remote IT assistance as part of the internal IT department
• User & Access Management: Expert in Active Directory and Azure/Entra ID
• ITSM & Support: Utilized ServiceNow for comprehensive ticket management and remote tools (TeamViewer) for efficient diagnostics and issue resolution.
• Technical Expertise: Delivered support for VPN solutions (Cisco, F5), SAP S/4HANA, and endpoint devices configured via SCCM and Intune.
• Strategic Contributions: supporting major IT transformation projects, including SCCM to Intune migration and Okta SSO/MFA rollouts, ensuring seamless service continuity.

• Provided multilingual (German, Italian) remote IT assistance to a diverse user base, including public administration, schools, and citizens.
• Platform & Access Management: Provisioned and supported seamless access for government users by resolving hundreds of daily authentication issues in AD and Citrix, ensuring continuous platform availability.
• IT Service Management: Utilized ServiceNow, Ky2help, and other ITSM tools for end-to-end incident and request management.
• Support & Satisfaction: Enhanced remote technical support for a diverse user base, maintaining consistently high user satisfaction ratings while improving first-call resolution rates.