Overview

Work History

Education

Skills

Languages

Timeline

Davide Marchitelli

Putignano

Overview

years of professional experience

Work History

Chef

Norcineria Il Simposio

06.2019 - 06.2023

creation of the menu
preparation of food
management

Barman

Eni Cafè

07.2017 - 03.2019

Taught employees bar sales techniques, resulting in higher profits.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Restaurant Waiter

Hotel Marelba

07.2016 - 09.2016

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Scienze E Tecniche Psicologiche

Università Degli Studi Aldo Moro

Bari

07.2023

High School Diploma -

I.P.S.S.E.O.A Angelo Consoli

Castellana Grotte, Italy

07.2016

Skills

Communication:

Active listening: The ability to truly understand a customer's needs and concerns
Clear and concise communication: Effectively explaining information and procedures to customers, both verbally and in writing

Customer service skills:

Problem-solving: The ability to identify and resolve customer issues efficiently and effectively
Empathy: Understanding and relating to a customer's feelings and frustrations
Patience: Remaining calm and professional even when dealing with difficult or upset customers

Conflict resolution: De-escalating situations and finding solutions that satisfy the customer

Additional skills:

Product knowledge: Having a strong understanding of the company's products or services
Time management: The ability to prioritize tasks and meet deadlines in a fast-paced environment
Stress management: The ability to stay calm and composed under pressure
Interpersonal skills: Building rapport and establishing trust with customers
Positive attitude: Maintaining a friendly and helpful demeanor