Overview
Work History
Education
Skills
Languages
Timeline
Generic

Davide Marchitelli

Putignano

Overview

7
7
years of professional experience

Work History

Chef

Norcineria Il Simposio
06.2019 - 06.2023
  • creation of the menu
  • preparation of food
  • management

Barman

Eni Cafè
07.2017 - 03.2019
  • Taught employees bar sales techniques, resulting in higher profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Restaurant Waiter

Hotel Marelba
07.2016 - 09.2016
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Scienze E Tecniche Psicologiche

Università Degli Studi Aldo Moro
Bari
07.2023

High School Diploma -

I.P.S.S.E.O.A Angelo Consoli
Castellana Grotte, Italy
07.2016

Skills

    Communication:

  • Active listening: The ability to truly understand a customer's needs and concerns
  • Clear and concise communication: Effectively explaining information and procedures to customers, both verbally and in writing

    • Customer service skills:

  • Problem-solving: The ability to identify and resolve customer issues efficiently and effectively
  • Empathy: Understanding and relating to a customer's feelings and frustrations
  • Patience: Remaining calm and professional even when dealing with difficult or upset customers
  • Conflict resolution: De-escalating situations and finding solutions that satisfy the customer

    • Additional skills:

  • Product knowledge: Having a strong understanding of the company's products or services
  • Time management: The ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Stress management: The ability to stay calm and composed under pressure
  • Interpersonal skills: Building rapport and establishing trust with customers
  • Positive attitude: Maintaining a friendly and helpful demeanor

Languages

English
Upper intermediate (B2)
French
Intermediate (B1)

Timeline

Chef

Norcineria Il Simposio
06.2019 - 06.2023

Barman

Eni Cafè
07.2017 - 03.2019

Restaurant Waiter

Hotel Marelba
07.2016 - 09.2016

Bachelor of Science - Scienze E Tecniche Psicologiche

Università Degli Studi Aldo Moro

High School Diploma -

I.P.S.S.E.O.A Angelo Consoli

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Davide Marchitelli