Davide Marchitelli
Putignano
Overview
7
7
years of professional experience
Work History
Chef
Norcineria Il Simposio
06.2019 - 06.2023
- creation of the menu
- preparation of food
- management
Barman
Eni Cafè
07.2017 - 03.2019
- Taught employees bar sales techniques, resulting in higher profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Waiter
Hotel Marelba
07.2016 - 09.2016
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Scienze E Tecniche Psicologiche
Università Degli Studi Aldo Moro
Bari07.2023
High School Diploma -
I.P.S.S.E.O.A Angelo Consoli
Castellana Grotte, Italy07.2016
Skills
- Active listening: The ability to truly understand a customer's needs and concerns
- Clear and concise communication: Effectively explaining information and procedures to customers, both verbally and in writing
- Problem-solving: The ability to identify and resolve customer issues efficiently and effectively
- Empathy: Understanding and relating to a customer's feelings and frustrations
- Patience: Remaining calm and professional even when dealing with difficult or upset customers
Communication:
Customer service skills:
- Conflict resolution: De-escalating situations and finding solutions that satisfy the customer
- Product knowledge: Having a strong understanding of the company's products or services
- Time management: The ability to prioritize tasks and meet deadlines in a fast-paced environment
- Stress management: The ability to stay calm and composed under pressure
- Interpersonal skills: Building rapport and establishing trust with customers
- Positive attitude: Maintaining a friendly and helpful demeanor
Additional skills:
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Chef
Norcineria Il Simposio
06.2019 - 06.2023
Barman
Eni Cafè
07.2017 - 03.2019
Restaurant Waiter
Hotel Marelba
07.2016 - 09.2016
Bachelor of Science - Scienze E Tecniche Psicologiche
Università Degli Studi Aldo Moro
High School Diploma -
I.P.S.S.E.O.A Angelo Consoli