Davide Signoretta
Genova
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customs & Immigration Purser
Costa Crociere
09.2022 - Current
- Control of Visa and Passports in order to ensure that all documentation is in compliance with requested prerequisites, according to company procedures
- Coordinating with Port Agents regarding all requests during the different ports of call.
- Preparing all necessary Customs manifest.
- Preparing onboard final guest list, distributing it to all Head of departments and Port Agent, according to company procedures
- Coordinating with the Bridge regarding necessary documentation before, during and after any ports of call.
Guest Services Manager
Marsham Court Hotel
05.2021 - 07.2022
- Led teams of 10-25 front office and F&B staff to exceed sales target
- Ensured smooth, efficient and uninterrupted guest service through effective management of communication systems, including reports of operation issues, end of day banking, and F&B and front desk staff training
- Monitored and analysed daily front desk activities to guarantee ongoing compliance with performance and brands' standards.
Guest Services Assistant
Holiday Inn
10.2020 - 05.2021
- Communication skills improved, as well as knowledge in a different reception system: Opera
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Greeted visitors, assessed needs and directed them to appropriate personnel.
Senior Bar Supervisor
Marsham Court Hotel
02.2018 - 05.2021
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service
- Maintained detailed bar inventory, working within Marsham Court Hotel budgetary guidelines for continued profit growth.
Guest Services Assistant
Hilton Bournemouth
06.2017 - 11.2017
- Put forth genuine hospitality, adding to the luxury of the environment
- English language and communication skills were significantly improved as this was the first experience in the UK
- Dealt with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
Administrative Operator
Damonte Trasporti S.r.l.
05.2015 - 04.2017
- Knowledge of the administration department achieved, as the main task was to organise the driver´s destinations
- Company specialised in transport of merchandise in Genoa
- Provided administrative support, including processing purchase orders, service contracts and financial reports
- Answered incoming calls and emails, responding to clients and relaying messages to staff to ensure swift resolutions.
Barista Supervisor
Antica Vaccheria
12.2014 - 05.2015
- Received and placed drink orders
- Maintained cleanliness of front-of-house areas in line with the restaurant's standards.
Barista
Bottega del Caffe
06.2014 - 12.2014
- First customer service experience in a renowned cafe in the centre of Genoa
- Managed morning rush of over 200 customers daily with efficient, level-headed customer service.
Education
International Hospitality Management
Bournemouth University
United Kingdom07.2021
Economic studies -
I.T.C.S. Carlo Rosselli
Genoa, GE06.2014
Skills
- Microsoft Excel
- Communication Skills
- Critical Thinking
- Interpersonal abilities
- Quality Assurance
- Management
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
Customs & Immigration Purser
Costa Crociere
09.2022 - Current
Guest Services Manager
Marsham Court Hotel
05.2021 - 07.2022
Guest Services Assistant
Holiday Inn
10.2020 - 05.2021
Senior Bar Supervisor
Marsham Court Hotel
02.2018 - 05.2021
Guest Services Assistant
Hilton Bournemouth
06.2017 - 11.2017
Administrative Operator
Damonte Trasporti S.r.l.
05.2015 - 04.2017
Barista Supervisor
Antica Vaccheria
12.2014 - 05.2015
Barista
Bottega del Caffe
06.2014 - 12.2014
International Hospitality Management
Bournemouth University
Economic studies -
I.T.C.S. Carlo Rosselli
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