Davide Maria Giannusa
Lublin
Summary
Highly motivated italian native speaker with 10+ years of experience providing excellent customer service and support. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.
Overview
13
13
years of professional experience
Work History
Lead Administrator
TD Innovation
Palermo, Italy
07.2013 - 11.2023
- Having a daily e-mail and phone contact with business clients in Italy by providing customer service in high standards.
- Clarifying all inquiries related to orders, such as status verification, explaining delays and changes in delivery or handling complaints.
- Developing lasting relationships with customers, which helped to bring in additional business opportunities.
- Order handling, documentation and invoicing, managing shipping process.
- Investigating hardware product issues involving materials and software.
- Maintaining technology equipment performance by configuring, diagnosing and repairing hardware.
Chef De Partie
Giovanni's Restaurant
Barnstaple, United Kingdom
03.2011 - 06.2013
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Complied with portion and serving sizes as per restaurant standards.
- Managing an international team.
Education
High School Diploma -
Higher Education Institution F.P. Cascino
Palermo08.2008
Skills
- Order Processing
- Customer Relationship Management
- Brand Representation
- User Support
- Customer Service
- Complaint Resolution
- Technical Support
- Hardware Diagnostics
- Software Diagnosis
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Hobbies
- Cooking
- New Technologies
- Travelling
Timeline
Lead Administrator
TD Innovation
07.2013 - 11.2023
Chef De Partie
Giovanni's Restaurant
03.2011 - 06.2013
High School Diploma -
Higher Education Institution F.P. Cascino