Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Davide Maria Giannusa

Lublin

Summary

Highly motivated italian native speaker with 10+ years of experience providing excellent customer service and support. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.

Overview

13
13
years of professional experience

Work History

Lead Administrator

TD Innovation
07.2013 - 11.2023
  • Having a daily e-mail and phone contact with business clients in Italy by providing customer service in high standards.
  • Clarifying all inquiries related to orders, such as status verification, explaining delays and changes in delivery or handling complaints.
  • Developing lasting relationships with customers, which helped to bring in additional business opportunities.
  • Order handling, documentation and invoicing, managing shipping process.
  • Investigating hardware product issues involving materials and software.
  • Maintaining technology equipment performance by configuring, diagnosing and repairing hardware.


Chef De Partie

Giovanni's Restaurant
03.2011 - 06.2013
  • Maintained well-organized mise en place to keep work consistent.
  • Rotated stock to use items before expiration date.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Operated all kitchen equipment safely to prevent injuries.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Complied with portion and serving sizes as per restaurant standards.
  • Managing an international team.

Education

High School Diploma -

Higher Education Institution F.P. Cascino
Palermo
08.2008

Skills

  • Order Processing
  • Customer Relationship Management
  • Brand Representation
  • User Support
  • Customer Service
  • Complaint Resolution
  • Technical Support
  • Hardware Diagnostics
  • Software Diagnosis

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)

Hobbies

  • Cooking
  • New Technologies
  • Travelling

Timeline

Lead Administrator

TD Innovation
07.2013 - 11.2023

Chef De Partie

Giovanni's Restaurant
03.2011 - 06.2013

High School Diploma -

Higher Education Institution F.P. Cascino

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Davide Maria Giannusa