Davyd Karpik

• Tracked important information in Microsoft Excel spreadsheets.
• Maintained confidentiality of information regarding clients and company.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Compiled information from files and research to satisfy information requests.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Tourist entertainment activities:

• Coordinate, conduct and supervise sporting activities
• Contact, communication with foreign customers
• Check in for kids club

• Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Trained new staff members in customer service techniques and hotel operations.
• Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees, and payments.
• Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
• Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Skilled at working independently and collaboratively in a team environment.

Tourist entertainment activities:

• Coordinate, conduct and supervise sporting activities
• Contact, communication with foreign customers
• Check in for kids club

Front Office and Back Office activities:

• Check in and out
• Corresponded with clients through email and telephone.
• Cash managment
• Improved the use of the Bedzzle management system
• Luggage storage

Lounge/Bar activities:

• Breakfast attendant
• Taking orders
• Table service activities