Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Lairton De Almeida Cabral Neto

Rio De Janeiro
Judge a man by his questions rather than his answers.
Voltaire
Lairton De Almeida Cabral Neto

Summary

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 5 years of industry experience. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

5
years of professional experience

Work History

Luxury Services Direct
Rio De Janeiro

Travel Consultant
07.2021 - Current

Job overview


  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires especific Luxury Yachts, Charters and houses.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

HOTEL EMILIANO
Rio De Janeiro

Dining Assistant Purser
11.2022 - 02.2023

Job overview

  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Generated standard and custom reports to provide insights into business performance.

Policia Federal
Rio De Janeiro

Immigration Officer
12.2020 - 07.2022

Job overview

  • Supervised deportation transitions to help visitors find means of transport back to home country.
  • Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
  • Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
  • Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.

Wyndham Hotel & Resorts
Rio De Janeiro

Guest Service Agent
04.2019 - 07.2020

Job overview

  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collected room deposits, fees, and payments.
  • Maintained consistent positive customer feedback.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Recommended hotel services or amenities that guest may find useful.

Wyndham Hotel & Resorts
Rio De Janeiro

Hotel Front Desk Receptionist
04.2017 - 04.2019

Job overview

  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Resolved service-related problems and documented actions in system.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.

Espaço Nativo - Ilha Grande
Angra Dos Reia

Receptionist Assistant
02.2016 - 12.2016

Job overview

  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

University Candido Mendez
Ipanema - Rio De Janeiro

Manufacturing Engineer
02.2021

University Overview

  • Continuing education in Management, logistics and production of Hotels, industries and Start-ups

AVSEC
National Civil Aviation Agency

01.2020

CENTRO EDUCACIONAL OLIVIA LIMA High School
Brazil

High School
01.2013

Skills

  • Travel Agency Accounting
  • High-Volume Environments
  • Retail Sales
  • Company Branding
  • Guest Satisfaction
  • Conflict Management
  • Guest Services
  • Office Administration
  • Global Immigration Filings
  • Database Software
  • Workflow Processes
  • Visitor and Customer Relations
  • Accounting and Billing Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Dining Assistant Purser

HOTEL EMILIANO
11.2022 - 02.2023

Travel Consultant

Luxury Services Direct
07.2021 - Current

Immigration Officer

Policia Federal
12.2020 - 07.2022

Guest Service Agent

Wyndham Hotel & Resorts
04.2019 - 07.2020

Hotel Front Desk Receptionist

Wyndham Hotel & Resorts
04.2017 - 04.2019

Receptionist Assistant

Espaço Nativo - Ilha Grande
02.2016 - 12.2016

University Candido Mendez

Manufacturing Engineer

AVSEC

CENTRO EDUCACIONAL OLIVIA LIMA High School

High School

Similar Profiles

CREATE PROFILE
Lairton De Almeida Cabral Neto