Debora Di Finizio
Napoli
Summary
Dedication, professionalism, a strong sense of duty, and respect for work and the team of collaborators are dominant traits of my personality.
I am precise and attentive to details, capable of managing promptly to emergency situations and stressful situations.
I have excellent negotiation skills, hospitality skills, a good knowledge of languages and high adaptability to work shifts.
I am passionate about the motor industry and I approach professional challenges proactively.
All these features can lead to optimal results in assisting travelers and delivering onboard services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Ryanair
10.2018 - Current
- Ensured passenger safety, comfort, and well-being.
- Adhered to safety protocols according to internal guidelines and ENAC standards.
- Provided support for passenger issues encountered during travel.
- Maintained compliance with on-board rules among passengers throughout the trip.
- Managed boarding process ensuring punctuality and efficiency in accordance with procedures.
- Coordinated with staff during boarding and disembarking operations.
- Handled emergencies and stressful events with quick adaptability.
- Adapted to varied work shifts and travel schedules.
Inbound Call Center Operator
Mediacom
06.2018 - 09.2018
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Assisted customers by answering questions and responding to inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Degree (grade 105/110) - Linguistic And Cultural Mediation
Università Degli Studi Di Napoli “l’Orientale”
Naples 10.2017
High School Diploma (grade 100/100) - Linguistic
Liceo Scientifico Statale Piero Calamandrei
Naples 08.2012
Skills
- First aid procedures and fire training
- Familiarity with CRM
- Knowledge of foreign languages
- Experience in managing emergencies
- Flexibility in work shifts, schedules and moving
- Attitude for problem solving, teamwork and practicality
- Attention to detail
- Management of conflict, stress and time
- Decision-making ability
- Knowledge and compliance with safety procedures
Certification
• "DELF" certification in French (level B2), obtained in France at "EF NICE, CENTRES INTERNATIONAUX DE LANGUES”.
• GOETHE certification in German (level B1), obtained at the "GOETHE INSTITUT" in Naples.
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Flight Attendant
Ryanair
10.2018 - Current
Inbound Call Center Operator
Mediacom
06.2018 - 09.2018
• "DELF" certification in French (level B2), obtained in France at "EF NICE, CENTRES INTERNATIONAUX DE LANGUES”.
• GOETHE certification in German (level B1), obtained at the "GOETHE INSTITUT" in Naples.
Degree (grade 105/110) - Linguistic And Cultural Mediation
Università Degli Studi Di Napoli “l’Orientale”
High School Diploma (grade 100/100) - Linguistic
Liceo Scientifico Statale Piero Calamandrei
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