Debora La Barbera
Castelvetrano
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Retail Sales Worker
Arcaplanet
Castelvetrano
02.2023 - 10.2024
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Contributed to a positive work atmosphere by actively participating in team meetings and offering constructive feedback on processes or improvements needed within the store environment.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Assistant - Souvenir Shop
Isola Di Panarea
LI, ME
07.2022 - 09.2022
- Enhanced store organization and cleanliness, ensuring a visually appealing shopping environment for customers.
- Stayed up-to-date on current trends within the souvenir industry to better cater to diverse customer preferences.
- Assisted in the development of seasonal promotions that led to increased foot traffic and overall sales growth.
- Handled high-pressure situations during peak hours with patience and professionalism, maintaining excellent customer service standards.
- Streamlined merchandise display setup, making it easier for customers to find desired items quickly.
- Boosted customer satisfaction by providing friendly and knowledgeable service while assisting with souvenir selections.
- Implemented effective upselling techniques which contributed to increased average transaction values per customer visit.
- Aided in shipment processes, efficiently unpacking new inventory arrivals and stocking shelves accordingly.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- I have expanded my Knowledge of English language thanks to all my English, American and worldwide costumers.
Sales Assistant
Carpisa - Extyn - Alcott - Belicittà
Castelvetrano, TP
10.2021 - 02.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Assistant - Supercina
Castelvetrano
TP
01.2019 - 12.2019
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Developed loyal customer base by providing consistent, high-quality service.
Dattilografa Avv. Messina
castelvetrano
tp
09.2018 - 11.2018
- Conto delle specificità dell'interlocutore sia che si tratti di colleghi, superiori
- Clienti.
Tobacco Shop Assistent
Shop Assistant
Castelvetrano
06.2018 - 07.2018
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Stationery Shop Assistant
Sales Assistent
Castelvetrano
05.2017 - 12.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Helped customers make informed decisions, providing detailed product information and advice.
- Compiled daily sales reports to track performance and identify trends, assisting in strategic planning.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Increased sales, recommending products based on customer needs and preferences.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
English Language And Literature
Michele Cipolla
Castelvetrano07.2017
Skills
- Patience and Empathy
- Promotional knowledge
- Store maintenance
- Sales Techniques Mastery
- Goal-oriented mindset
- Upselling strategies
- Loss prevention awareness
- Brand representation
- Cash handling proficiency
- Customer Service
- Teamwork
- Retail Sales
- Teamwork and Collaboration
- Problem-Solving
- Product Promotions
- Relationship Building
- Customer Assistance
- Sales expertise
- Stocking and Receiving
- Professional Appearance
- Conflict Resolution
- Product Knowledge
- Interpersonal and written communication
- Retail Store Operations
- Customer Needs Assessment
- FLUENT IN LANGUAGE
- Suggestive Selling
- POS System Operation
- Product Merchandising
- Money Handling
- Truck unloading
- Store Opening and Closing
- POS system operations
- Cash Handling
- Display Setup
- Regulatory Compliance
- Fitting room maintenance
- Self-Checkout Assistance
- Trend Awareness
- Sales Goals Attainment
- Product Demonstrations
- Sales trends
- Cash Register Operation
- Honest and Dependable
- Store Organization
- Reliable and Responsible
- Adaptable and Flexible
- Meeting Sales Goals
- Organization
- Attention to Detail
- Engaging with Diverse Customers
- Microsoft applications proficiency
- Flexible Hours
- Positive Customer Engagement
- Friendly and Helpful
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Creative Thinking
- Team Cooperation
- Retail Metrics and Goals
- Retail Merchandising
- Payment Processing
- Team Leadership
- Sales floor organization
- POS Software
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Retail Sales Worker
Arcaplanet
02.2023 - 10.2024
Sales Assistant - Souvenir Shop
Isola Di Panarea
07.2022 - 09.2022
Sales Assistant
Carpisa - Extyn - Alcott - Belicittà
10.2021 - 02.2022
Sales Assistant - Supercina
Castelvetrano
01.2019 - 12.2019
Dattilografa Avv. Messina
castelvetrano
09.2018 - 11.2018
Tobacco Shop Assistent
Shop Assistant
06.2018 - 07.2018
Stationery Shop Assistant
Sales Assistent
05.2017 - 12.2017
English Language And Literature
Michele Cipolla