Deborah Borgia

- Coordinated with other entertainment venues to create joint promotional events.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Strengthened communication skills through regular interactions with others.

Routed incoming mail and messages to relevant personnel without delay.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.

- Responsible to supervise and manage the entertainment program and activities of the Entertainment team for the enjoyment of Passengers.
- Effectively managed teams up to 30 Cruise Staff.
- Hosts all the main activities in different languages (It depends on the itinerary of the cruise, nationality of guests on board, etc.)

- Collaborated with other entertainers to create engaging acts.
- Adapted to various performance styles to suit diverse audiences.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.