Deborah Grdovic
Rome
Summary
Dynamic and results-driven Spa Manager with a strong foundation as a beautician and several years of progressive leadership experience in luxury hotel spas. Skilled in spa operations, P&L oversight, team development, treatment design, and upselling strategy. Known for elevating guest satisfaction while increasing revenue through targeted promotions, staff coaching, and high standards of service. Trained by Accor Academy in leadership, guest service excellence, and sales strategy. Passionate about wellness innovation, psychology, and creating memorable guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Spa Manager
Mercure Maldives Kooddoo Resort (by Accor)
Kooddoo, Maldives
2024.12 - 2026.02
- Full operational leadership of the spa, including P&L, budgeting, cost control, and team KPIs.
- Created a fully new treatment menu and redesigned the spa brochure and in-room marketing.
- Led a team of therapists, receptionists, and wellness partners; handled recruitment and training.
- Implemented upselling strategies and retail coaching, increasing retail sales by +25%.
- Managed visiting practitioners and curated guest wellness events and seasonal promotions.
- Collaborated closely with HODs and served as Manager on Duty to ensure service standards.
- Certified by Accor Academy in leadership, sales, and guest service excellence.
Assistant Spa Manager
The Hive Hotel
Rome
2023.01 - 2024.01
- Supported the full pre-opening setup of the new spa, including treatment menu planning, supplier sourcing, stock ordering, and operational workflows.
- Assisted in defining SOPs, guest journey, room setup, and treatment standards before launch.
- Collaborated with management on pricing structure, staff recruitment, and product selection.
- Once operational, supervised daily spa activities, therapist scheduling, and boutique sales.
- Trained new team members in protocols, guest communication, and service excellence.
- Managed guest bookings, reporting, inventory control, and supplier coordination.
Spa Supervisor
Acqua Luxury Spa
Rome
2021.01 - 2023.01
- Led therapist performance, guest bookings, and membership program development.
- Provided training support and implemented promotions with measurable sales impact.
Spa Supervisor
Argiletum Spa & Hotel
Rome
2020.01 - 2021.01
- Managed guest experience, booking efficiency, and cross-trained team members for flexibility.
- Ensured protocol adherence and collaborated on staff coaching.
Beautician
World Beauty Lounge
Rome
2017.01 - 2020.01
- Delivered facials, body treatments, waxing, laser, and skincare consultations.
- Maintained a detail-oriented and clean salon environment.
Education
Beautician Diploma -
Private Pey's Academy
2016.01 - 1 2019
Skills
Spa & Business Management
P&L Management Budgeting & KPI Tracking Revenue Optimization Upselling Strategies
Retail Sales Growth Menu Engineering Inventory Control Procurement
Leadership & Operations
Team Supervision Staff Training & Development Scheduling SOPs & Standards
Cross-department Collaboration Visiting Practitioner Coordination Event Organization
Guest Experience & Communication
Complaint Resolution Service Recovery VIP Guest Handling Wellness Consultation
- Therapist Supervision
Systems & Tools
FRESHA POS & MICROS Excel Reporting & Daily Treatment Tracking
Websites
Certification
CIDESCO - Beauty and Spa Management 2024
Accor Academy – Leadership, Sales Strategy & Guest Service Excellence
Languages
Croatian
Italian
English
Spanish
Hobbies
Spa & Wellness, Music, Reading, Psychology & Emotional Awareness
Timeline
Spa Manager
Mercure Maldives Kooddoo Resort (by Accor)
2024.12 - 2026.02
Assistant Spa Manager
The Hive Hotel
2023.01 - 2024.01
Spa Supervisor
Acqua Luxury Spa
2021.01 - 2023.01
Spa Supervisor
Argiletum Spa & Hotel
2020.01 - 2021.01
Beautician
World Beauty Lounge
2017.01 - 2020.01
Beautician Diploma -
Private Pey's Academy
2016.01 - 1 2019