Summary
Overview
Work History
Education
Skills
Languages
Data Processing Consent
Personal Information
Additional Information
Timeline
Generic
Deborah Osong

Deborah Osong

Cinisello Balsamo,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Secretary

Salem S.r.l
Milan, Milan
01.2024 - Current
  • Use of billing application system to invoice.
  • Customer Management and e-mails.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Rappresentative

Hertz Italiana S.r.l
Milan, Milan
03.2023 - 12.2023
  • Registration of personal data of customers on the operating system.
  • Reply to emails.
  • Answering incoming calls/ making outgoing calls to clients about rent or other related issue concerning the rental.
  • Assign and delivery of keys and cars.
  • Propose coverage for the car to reduce financial liabilities that could occur during th rent.
  • Edit/Extension of the contract.
  • check state of car upon return and contract closure.

Merchandiser

Perfetti Van Melle
06.2021 - 12.2022
  • Check that all products agreed between the supplier and the supermarket are present.
  • Ordering extra supplies of goods and refilling.
  • Inform and agree with the department head/ head cashier of the arrival of any new display in promotion.
  • Positioning display in promo.
  • Registration of the products present in the display with special application and signaling reporting of the possible product in stock out.


Warehouse Worker

Amazon Der3
09.2020 - 09.2021
  • Knowledge of logistics processes,procedures (Parcel Picking and putting) and order preparation to be sent to the final customer).
  • Control quality of products for damage.
  • Ability to use the hand pallet truck for moving goods.

Customer Service Representative

Iren Luce e Gas
02.2020 - 09.2020
  • Customer Service.
  • Furnishing information about a present contract/a new contract or if needed about how to make installment payment of bills.
  • Back office e front office.
  • Problem solving.


Waitress

Emerald Food and Drinks
07.2018 - 01.2020
  • Hall management.
  • Waitress.

Waitress

La Bussola
06.2017 - 04.2018
  • Hall management.
  • Waitress.

Education

Formazione Della Logistica e Sicurezza Specifica sul Lavoro -

11.2020

Formazione della Logistica e Sicurezza Generale sul Lavoro -

10.2020

Fashion Design

IIS Nobili
Reggio Emilia, Italy
07.2019

Skills

  • Knowledge of the main desktop operating systems: Windows, Microsoft office
  • Knowledge of mobile operating systems Android, Drive, Adobe reader
  • Excellent leadership skills
  • Management skills
  • I am hardworking, efficient and determined
  • I quickly learn new techniques to improve my work

Languages

English
Italian
French

Data Processing Consent

Autorizzo il trattamento dei dati presenti nel mio curriculum vitae in base all'art. 13 del D.lgs. 196/2003 e all'art. 13 del Regolamento UE 2016/679 relativo alla protezione delle persone fisiche con riguardo al trattamento dei dati personali.

Personal Information

  • Date of Birth: 03/23/1995
  • Gender: Female
  • Nationality: Nigerian
  • Driving License: B (Automunita)

Additional Information

I speak English,Italian and French.

Timeline

Secretary

Salem S.r.l
01.2024 - Current

Customer Service Rappresentative

Hertz Italiana S.r.l
03.2023 - 12.2023

Merchandiser

Perfetti Van Melle
06.2021 - 12.2022

Warehouse Worker

Amazon Der3
09.2020 - 09.2021

Customer Service Representative

Iren Luce e Gas
02.2020 - 09.2020

Waitress

Emerald Food and Drinks
07.2018 - 01.2020

Waitress

La Bussola
06.2017 - 04.2018

Formazione Della Logistica e Sicurezza Specifica sul Lavoro -

Formazione della Logistica e Sicurezza Generale sul Lavoro -

Fashion Design

IIS Nobili

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Deborah Osong