DEBORAH PIRONI
Muggiò
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing profitable and long term partnership
Overview
25
25
years of professional experience
Work History
Sales Manager IOT Global Enterprise E Pubblic Amministrazione
Vodafone Italia S.p.a
04.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Manager IOT Corporate, PA, Car Rental
Vodafone Italia S.p.a
03.2020 - 04.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable sectors
Sales Solution Iot Insurance & Banking
Vodafone Italia S.p.a
06.2019 - 03.2020
- Increased sales revenue by identifying customer needs and providing tailored solutions.
- Developed strong client relationships for repeat business and referrals.
- Collaborated with cross-functional teams to develop targeted sales strategies.
- Enhanced existing client relations, leading to increased account growth and retention.
- Exceeded sales targets through proactive prospecting and effective negotiation techniques.
Sales Manager SE Vertical Insurance
Vodafone Automotive S.p.a
05.2017 - 06.2019
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Senior Key Account Chief Supervisor
Direct Line S.p.a
12.2007 - 04.2019
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed large-scale projects for successful completion, ensuring adherence to deadlines and budgets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Chief Supervisor Call Centre BO and Post Sales
Direct Line S.p.a
01.2003 - 12.2006
- Coordination of sales/service Call Centers and pre- and post-sales Back Office Teams (approximately 300 people)
- Planning activities
- Monitoring service level (qualitative and quantitative) to achieve company KPIs
- Conducted periodic performance reviews of staff members, identifying areas for improvement and providing constructive feedback.
Supervisore Back Office
Royal Insurance
10.1998 - 10.2003
- Enhanced team productivity through regular performance monitoring and feedback sessions.
- Boosted customer satisfaction with timely resolution of issues and complaints.
- Optimized resource allocation by tracking employee schedules, workload, and availability.
- Developed comprehensive training programs to enhance staff skills and knowledge in back office operations.
- Promoted a culture of continuous improvement by encouraging open feedback from team members.
Education
Newbury "Way of Selling" -
Vodafone UK
Newbury01.2018
Negotiation -
Open H3
Milan, Italy01.2013
Key Account Management -
University of Milan - SDA Bocconi
Milan, Italy01.2010
Customer Orientation For Partnerships -
Direct Line
Milan, Italy01.2007
Evaluate To Develop -
Direct Line
Milan, Italy01.2006
Leadership Development For Leaders And Manager -
Cegos
Milan, Italy01.2005
Public Speaking -
Direct Line
Milan01.2004
Planning And Time Management -
H. J. International
Milan, Italy01.2003
Claims - How To Transform in Sales - Claims And
Mercurio Misura
Milan, Italy01.2001
Public Relation -
University of Milan - I.U.L.M
Milano, Italia01.1999
Skills
- Staff Managemen and Account Management
- KPI Tracking
- Client Relationship Management
- Business Planning
- Strategic Account Development
- Sales Planning
- Performance Management
- Pipeline Management
- B to B Sales
- Business Development and Planning
Languages
English
Advanced (C1)
Francese
Advanced (C1)
Consent
I hereby consent to the processing of the data I provided in this CV.
Personal Information
- Place of Birth: Monza
- Date of Birth: 08/16/74
Timeline
Sales Manager IOT Global Enterprise E Pubblic Amministrazione
Vodafone Italia S.p.a
04.2023 - Current
Sales Manager IOT Corporate, PA, Car Rental
Vodafone Italia S.p.a
03.2020 - 04.2023
Sales Solution Iot Insurance & Banking
Vodafone Italia S.p.a
06.2019 - 03.2020
Sales Manager SE Vertical Insurance
Vodafone Automotive S.p.a
05.2017 - 06.2019
Senior Key Account Chief Supervisor
Direct Line S.p.a
12.2007 - 04.2019
Chief Supervisor Call Centre BO and Post Sales
Direct Line S.p.a
01.2003 - 12.2006
Supervisore Back Office
Royal Insurance
10.1998 - 10.2003
Newbury "Way of Selling" -
Vodafone UK
Negotiation -
Open H3
Key Account Management -
University of Milan - SDA Bocconi
Customer Orientation For Partnerships -
Direct Line
Evaluate To Develop -
Direct Line
Leadership Development For Leaders And Manager -
Cegos
Public Speaking -
Direct Line
Planning And Time Management -
H. J. International
Claims - How To Transform in Sales - Claims And
Mercurio Misura
Public Relation -
University of Milan - I.U.L.M
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