Deborah Togni
Somma Lombardo
Summary
Experienced and personable Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and welcoming attitude.
Overview
8
8
years of professional experience
Work History
Car Dealership Receptionist
GRUPPO AUTOTORINO S.p.a
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Flight Attendant
Neos S.p.a
06.2017 - 10.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
Waitress
Pizza Club No Limits
01.2017 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
I.I.S Gadda-Rosselli
Gallarate, Italy07.2016
Skills
- Adaptability
- Empathy
- First aid & Emergency Care
- Customer Service
- Teamwork
- Multilingual
- Attention to Detail
Languages
Italian
English
Spanish
French
Timeline
Car Dealership Receptionist
GRUPPO AUTOTORINO S.p.a
03.2024 - Current
Flight Attendant
Neos S.p.a
06.2017 - 10.2022
Waitress
Pizza Club No Limits
01.2017 - 04.2017
High School Diploma -
I.I.S Gadda-Rosselli
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