Deepali Agrawal
Mathura
Summary
Dynamic CRM executive with a proven track record at, enhancing client retention through data-driven strategies. Expertise in advanced Excel and client coordination, excelling in relationship building and performance optimization. Committed to delivering measurable results and improving operational efficiency. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CRM Executive
Shri Vrinda Group
Mathura
11.2025 - Current
- Analyzed customer data to enhance engagement strategies and improve client retention.
- Collaborated with marketing teams to optimize campaigns based on customer insights.
- Managed data integrity by cleaning and updating customer records regularly.
- Advised clients on property investments and market trends.
- Built relationships with clients through effective communication and follow-ups.
- Managed customer relationships and ensured high client satisfaction.
- Coordinated with clients for documentation and transaction processes.
- Maintained and updated customer data and records in CRM systems.
- Handled property registration processes, including complete documentation.
- Prepared and managed allotment agreements and transfer cases.
Operations Executive
Durga Skills & Assesment Agency
Mathura
10.2024 - Current
- Designed and maintained dynamic dashboards to track assessment performance and operational metrics across multiple locations.
- Prepared detailed MIS reports for internal reviews and client presentations, ensuring data accuracy and timely delivery.
- Coordinated assessment sessions by liaising with clients, vendors, and internal teams, ensuring smooth execution and compliance.
- Managed vendor relationships, including onboarding, scheduling, and performance tracking, contributing to improved service delivery.
- Acted as the primary point of contact for client communications, resolving queries and ensuring satisfaction with assessment processes.
- Supported backend operations by streamlining documentation, logistics, and reporting workflows.
Executive Admin
FFLV (Food for Life Vrindavan)
Vrindāvan
07.2022 - 09.2024
- Oversaw the admissions process for hundreds of students, maintaining accurate records and ensuring timely enrollment.
- Handled parent complaints and concerns with professionalism, contributing to improved parent-school relationships.
- Assisted teachers with scheduling, coordination, and resource management, enhancing classroom efficiency.
- Managed all computer-based administrative tasks including data entry, report generation, and internal communication.
- Played a key role in organizing school events and activities, ensuring smooth execution and stakeholder engagement.
Education
Master of Arts - English Hons.
RCA Girls College, Agra University
Agra, India04-2026
Bachelor of Education -
Bon Maharaj Institute, Agra University
Vrindāvan, India03-2024
Bachelor of Arts - Hons.
Institute of Oriental Philosophy, Agra University
Vrindāvan, India06-2022
Skills
- Dashboard & MIS Reporting
- Client & Vendor Coordination
- Travel Coordination
- MS Office Suite
- Advanced Excel
- Administrative Support
- Customer relationship management
- Project management
- Performance tracking
- Multitasking capacity
- Complaint Handling
Websites
Certification
C Certificate in Computer Applications, Completed foundational training in computer applications including MS Office, basic programming, and digital literacy.
Accomplishments
- Successfully implemented a dashboard system that improved reporting efficiency by 40%, enabling faster decision-making for management.
- Coordinated over 100 assessment sessions across multiple districts, ensuring zero logistical errors and timely execution.
- Streamlined vendor management processes, reducing turnaround time for assessment setup by 30%.
- Played a pivotal role in digitizing assessment tracking, reducing manual errors and improving data accuracy.
Languages
- Hindi
- English, Advanced
- Hindi, Native
Hobbies and Interests
- Learning New Tools
- Singing & Dancing
- Personal Growth
Online Profiles - Linkedin
linkedin.com/in/DeepaliAgrawal
Industry Expertise
- Education & Skill Development
- Operations & Administration
- Client & Stakeholder Management
- Assessment & Training
- Logistics
- Technology-Enabled Processes
Timeline
CRM Executive
Shri Vrinda Group
11.2025 - Current
Operations Executive
Durga Skills & Assesment Agency
10.2024 - Current
Executive Admin
FFLV (Food for Life Vrindavan)
07.2022 - 09.2024
Master of Arts - English Hons.
RCA Girls College, Agra University
Bachelor of Education -
Bon Maharaj Institute, Agra University
Bachelor of Arts - Hons.
Institute of Oriental Philosophy, Agra University