Delia Bauco
Morolo
Summary
Dynamic professional with a proven track record in enhancing customer experiences and streamlining service operations, notably at Delia Tour S.r.l. Expert in public speaking and problem-solving, adept at fostering inclusiveness and attention to detail. Successfully managed groups up to 40, significantly improving engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Tour Leader and Customer Assistance
Delia Tour S.r.l.
02.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 40 people on scheduled tours.
- Researched information on places to provide accurate, detailed tours.
Waitress and Table Assistance
Kinsale Irish Pub
04.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress and Table Assistance
Pizzeria Da Salvo
01.2022 - 03.2022
- Processed orders and sent to kitchen employees for preparation.
- welcoming customers and guiding them to the table.
- menu and drinks illustration.
- management of reservations and orders.
Counter Clerk and Order Preparation
Poke Island
05.2021 - 09.2021
- menu illustration, take orders and prepare the order desired by the customer.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
Education
High School Diploma -
Istituto Amerigo Vespucci
Frattamaggiore, Italy07.2024
Skills
Inclusiveness
Route Planning
Public Speaking
Presentation Skills
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Tour Leader and Customer Assistance
Delia Tour S.r.l.
02.2023 - Current
Waitress and Table Assistance
Kinsale Irish Pub
04.2022 - 10.2022
Waitress and Table Assistance
Pizzeria Da Salvo
01.2022 - 03.2022
Counter Clerk and Order Preparation
Poke Island
05.2021 - 09.2021
High School Diploma -
Istituto Amerigo Vespucci
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