Ersi Milaqi
Shijak,DR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Agent
Marketing Service Limited
11.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Salesman
Car Sales Point
02.2021 - 10.2023
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Expanded customer base through targeted prospecting, cold calling, and networking events.
Education
Bachelor of Science - Faculty of Information Technology And Innovation
University Luarasi
Tirana09.2026
Skills
- Paperwork Processing
- Strategy Development
- Product Demonstrations
- Customer Assistance
- Client analysis
- Making offers
Languages
English
Advanced (C1)
Albanian
Bilingual or Proficient (C2)
Timeline
Sales Agent
Marketing Service Limited
11.2023 - Current
Salesman
Car Sales Point
02.2021 - 10.2023
Bachelor of Science - Faculty of Information Technology And Innovation
University Luarasi
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