Summary
Overview
Work History
Education
Skills
Affiliations
LANGUAGES
Additional Information
Timeline
Generic

DENIZ KAVIYANI

Milan

Summary

Operations-focused aviation professional with 7+ years of experience across airline ground operations, customer service, and complex operational environments, including direct airport experience and leadership exposure in high-performance corporate settings. Ready to step into a Manager, Station Operations role within a U.S.-based airline operating in Italy.

Overview

10
10
years of professional experience

Work History

Station Operations & Customer Service Supervisor (Ground Operations)

MAHAN AIRLINE
07.2016 - 12.2019
  • Supported daily station operations in a high-traffic airport environment, ensuring on-time performance and compliance with airline and airport regulations.
  • Supported operational decision-making across multiple station functions, including customer service, ticketing, baggage handling, check-in, boarding, ramp coordination, gate activities and passenger processing, ensuring alignment with company service standards and operational priorities and acting also as operational point of reference during peak hours.
  • Managed irregular operations including delays, cancellations, and service disruptions, implementing recovery actions and passenger re-accommodation.
  • Supported and coordinated frontline staff during shifts, providing real-time operational guidance and task prioritization.
  • Liaised with airport authorities, ground handlers, and internal airline teams to ensure safe and seamless operations.

Operations & Executive Coordination Specialist

BAIN & COMPANY
04.2023 - Current

• Operate in a high-pressure, mission-critical environment supporting senior leadership while managing complex operational priorities.

• Coordinate multi-stakeholder schedules, logistics, and international travel, ensuring continuity of operations and rapid response to last-minute changes.

• Anticipate operational risks and proactively implement solutions to minimize disruption and support decision-making.

Office Operations & Services Coordinator

BAIN & COMPANY
03.2022 - 03.2023

• Supported daily office operations, facilities coordination, and service delivery in a fast-paced corporate environment.

• Assisted in organizing internal events, meetings, and logistics involving multiple teams and external vendors.

Education

Bachelor’s Degree - Communication Sciences

University of Verona
Verona, Italy

Master Certificate - Digital Marketing

24ORE Business School
Milan, Italy

Skills

  • Station & Ground Operations Management
  • Safety, Security & Regulatory Compliance
  • Irregular Operations (IRROPs)
  • Customer Experience & Service Recovery
  • Team Coordination & Functional Leadership
  • Workforce Scheduling & Shift Operations
  • Stakeholder & Vendor Management
  • Process Improvement & SOPs
  • Crisis Management & Decision-Making Under Pressure
  • Strong relationship-building abilities
  • Operations management
  • Executive support
  • Customer-oriented
  • Motivation
  • Workflow planning
  • Computer and Microsoft office skills

Affiliations

Early career roles in customer service, reception, administration, and regulated professional environments (airports, corporate offices, and service-driven organizations). These experiences contributed to a strong service mindset, operational discipline, attention to compliance, and adaptability in fast-paced, customer-facing contexts.

LANGUAGES

Italian (Native), Persian (Native), English (B2), Spanish (B1), French (A2)

Additional Information

Authorized to work in Italy and no restrictions to travel in US

Available for shift work, weekends, and airport operational schedules

EU Driving License (B)

References available upon request

Timeline

Operations & Executive Coordination Specialist

BAIN & COMPANY
04.2023 - Current

Office Operations & Services Coordinator

BAIN & COMPANY
03.2022 - 03.2023

Station Operations & Customer Service Supervisor (Ground Operations)

MAHAN AIRLINE
07.2016 - 12.2019

Bachelor’s Degree - Communication Sciences

University of Verona

Master Certificate - Digital Marketing

24ORE Business School
DENIZ KAVIYANI