Dennis Tavaglione
Roma
Summary
Accomplished Head Waiter and Sommelier at Restaurant Il Giardino, adept in guest relations management and wine pairing, enhanced customer loyalty through exceptional service and problem-solving. Mentored staff and improved service standards, contributing to a significant increase in positive reviews. Skilled in sales techniques, consistently exceeding targets at Enoteca Bulzoni through strategic partnerships and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Head Waiter /Head Sommelier
Restaurant Il Giardino
03.2024 - 10.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Mentored junior sommeliers, fostering professional growth through hands-on guidance and constructive feedback.
Head Waiter
Restaurant Il Giardino
04.2023 - 10.2023
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Prepared specialty desserts for customers for special occasions.
- Stayed up-to-date on menu changes to help customers make food choices.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
Wine Sales Representative
Enoteca Bulzoni
10.2022 - 04.2023
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Provided exceptional customer service by promptly addressing concerns or inquiries from clients and distributors.
- Coordinated with event planners to secure sponsorships or partnerships for various wine-related events, leading to increased exposure for the company and its products.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
Restaurant Waiter
Restaurant Il Giardino
05.2022 - 09.2022
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
ITCAT Valadier
Rome, Italy07-2020
Skills
- Menu Memorization
- Guest Relations Management
- Menu presentation
- High-volume dining
- Wine pairing
- Team Supervision
- Sales Techniques
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Head Waiter /Head Sommelier
Restaurant Il Giardino
03.2024 - 10.2024
Head Waiter
Restaurant Il Giardino
04.2023 - 10.2023
Wine Sales Representative
Enoteca Bulzoni
10.2022 - 04.2023
Restaurant Waiter
Restaurant Il Giardino
05.2022 - 09.2022
High School Diploma -
ITCAT Valadier
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