Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Derick Monson

Palermo

Summary

Well-qualified Job Title familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Sales Assistant

Baby Sanitaria Srl
02.2019 - Current
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Consulted with businesses to supply accurate product and service information.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Recorded accurate and efficient records in customer database.

Private Driver

Irma Fiorentino
01.2015 - 06.2017
  • Remained calm and poised in emergent situations.
  • Communicated with passengers regarding estimated time of arrival.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Delivered passengers to destinations safely and on time.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Performed minor repairs such as replacing lamps and fuses.

Driver

Stilo Spa
08.2008 - 10.2011
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Minimized liability by consistently following road rules when driving.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Education

Secondary School Certificate - Elettricals

Takoradi Technical Institute
Takoradi Ghana West Africa
06.2000

Skills

  • Creative Solutions
  • Portion Standards
  • Stock Management and Auditing
  • Customer Seating

Languages

Italian
Upper intermediate (B2)
English
Advanced (C1)

Timeline

Sales Assistant

Baby Sanitaria Srl
02.2019 - Current

Private Driver

Irma Fiorentino
01.2015 - 06.2017

Driver

Stilo Spa
08.2008 - 10.2011

Secondary School Certificate - Elettricals

Takoradi Technical Institute
Derick Monson