Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Dewmi Fernando

Dewmi Fernando

Rome

Summary

Proven expertise in customer service and problem-solving, honed at Srilankan Airlines Pvt Ltd, where I enhanced customer loyalty through professional dispute resolution and safety protocol adherence. Skilled in collaboration and teamwork, I significantly contributed to improving team morale and productivity. My approach is characterized by a keen attention to detail and a positive attitude, driving superior team and client outcomes.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Specific Skilled Worker

Yasashiite PVT LTD, Japan
03.2022 - 06.2023
  • Improved team morale and productivity through effective communication and active listening skills.
  • Followed instructions and procedures to complete assigned tasks.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.

Technical Intern Care Giving

Kawashima Cooperation ,Japan
01.2019 - 01.2022
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

Airport Customer Service Agent

Srilankan Airlines Pvt Ltd
05.2015 - 02.2018
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Nursing And Caregiving

Technical Intern Training Centre
Saitama, Japan
02.2019

Airport Passenger Handling

Srilankan Aviation College
Colombo,Srilanka
04.2001 -

Skills

Customer Service

Customer Relations

Teamwork and Collaboration

Attention to Detail

Problem-Solving

Positive Attitude

Computer Skills

Decision-making capabilities

Collaboration and Teamwork

Languages

Japanese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
sinhala
Bilingual or Proficient (C2)
Italian
Intermediate (B1)

Certification

Nursing and Caregiver National certificate

Timeline

Nursing and Caregiver National certificate

01-2023

Specific Skilled Worker

Yasashiite PVT LTD, Japan
03.2022 - 06.2023

Technical Intern Care Giving

Kawashima Cooperation ,Japan
01.2019 - 01.2022

Airport Customer Service Agent

Srilankan Airlines Pvt Ltd
05.2015 - 02.2018

Airport passenger Handling Diploma Certificate

03-2015

Airport Passenger Handling

Srilankan Aviation College
04.2001 -

Nursing And Caregiving

Technical Intern Training Centre

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Dewmi Fernando