Summary
Overview
Work History
Education
Skills
Languages
hobbies
Additional Information
Timeline
Generic
DIANA BEDOGNI

DIANA BEDOGNI

Reggio Emilia

Summary

Young customer-oriented worker with years of experience in the customer-facing industry. Accustomed and oriented to teamwork. Dynamic, flexible, animated and eager to do. Passionate about different languages and cultures.

Overview

5
5
years of professional experience

Work History

Sales Attendant

Atipici Shop
04.2023 - 01.2024
  • Welcome customers and enhanced satisfaction through effective communication and attentive service.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment, contributing to overall team success.


Sales Assistant

Excite Shop
03.2020 - 08.2022
  • Excellent customer service using active listening and interpersonal skills.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed cash transactions accurately while maintaining a high level of customer service.


Post Office Employee

Il Postino Magico
07.2019 - 08.2022
  • Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Education

Bachelor of Languages - Foreign Languages And Literatures

Alma Mater Studiorum Università Di Bologna
Bologna
2025

High School Diploma -

Scientific High School Ariosto Spallanzani
Reggio Emilia, Italy
06.2019

Skills

  • Customer Assistance
  • Proactive Teamwork and collaboration
  • Complaint Handling
  • Conflict Mediation
  • Critical Thinking
  • Problem Solving
  • Cultural Sensitivity
  • Multilingual Proficiency
  • Reliability and Punctuality

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Japanese
Elementary (A2)

hobbies

Listen to podcasts

Travel

Caribbean dances

Workout

Read

Paint


Additional Information

Height 1,70m

No tatoos, piercings or any body modification

Having swimming skills

Availability to work night shift and holidays

Willingness to undergo vacciantions


Timeline

Sales Attendant

Atipici Shop
04.2023 - 01.2024

Sales Assistant

Excite Shop
03.2020 - 08.2022

Post Office Employee

Il Postino Magico
07.2019 - 08.2022

Bachelor of Languages - Foreign Languages And Literatures

Alma Mater Studiorum Università Di Bologna

High School Diploma -

Scientific High School Ariosto Spallanzani

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DIANA BEDOGNI