Diana Yessengeldina
Milan,MI
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
4
4
years of professional experience
Work History
Barista
Nedelka
12.2023 - 10.2025
- Prepared and served high-quality beverages to customers in a fast-paced environment.
- Operated espresso machines, grinders, and blenders for optimal beverage preparation.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, enhancing overall guest satisfaction.
- Educated customers on menu items and recommended products based on preferences.
- I gained the most experience at this coffee shop, learning about coffee settings, learning about beans and their varieties, perfecting latte art, and mastering basic designs, even learning to draw lions, dragons, pegasi, and various other designs at a professional barista level. I participated in latte art championships, reaching the top six and winning first place once.
I also adjusted espresso machines daily and learned how to brew cones, Aeropresses, and other alternative brewing methods. I also improved my work speed.
I was filling in for the senior barista on shift, working toward a senior rank, but then left for school. - Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista Trainer and Cashier
Put in Bay, Candy Bar
09.2023 - 09.2023
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance team knowledge and skills.
- Conducted regular performance evaluations to ensure quality and consistency.
- Implemented best practices for equipment maintenance and sanitation procedures.
- I gained this experience through the Work & Travel program, where, based on my resume, I was offered a job as a barista in Ohio, on the resort island of Put in Bay.
My responsibilities also included being a cashier, as it was a candy bar. We stocked various American candies, fudge, truffles, and various homemade treats. We also made our own sweets and pastries, assisting our pastry chef.
Then, closer to July, I was assigned to the ice cream counter (it was all in one building, but ice cream and coffee sales took place outside the window). I took orders and scooped ice cream for guests, made milkshakes, dipped cones in chocolate, and decorated them with peanuts and sprinkles for guests.
I was transferred to this department because we started selling coffee drinks in July, and because
I was the only one with experience among my colleagues; I was the senior barista and taught foreign colleagues in English about coffee inversions. For this, the manager gave me more hours and bonuses for helping with the opening and training.
Lead Barista
Piu Caffe
09.2022 - 05.2023
- Supervised daily operations, ensuring efficient service and high-quality beverage preparation.
- Trained and mentored junior baristas on coffee brewing techniques and customer service excellence.
- Developed seasonal beverage menus, incorporating customer feedback to enhance offerings.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Implemented training programs for staff, improving overall team performance and service speed.
- Enhanced customer experience by maintaining a welcoming atmosphere and addressing inquiries promptly.
- Our coffee shop was specialized, so we took training in espresso mood and latte art to raise our overall coffee expertise and expand our knowledge of beans and coffee spectrums.
Our responsibilities included opening and closing the shop, daily wet cleaning, washing dishes and floors, restocking the display case, making sandwiches, baking croissants (when the cook was away, we filled in for lunch and breakfast), preparing coffee drinks, teas, signature drinks and cocktails, milkshakes, and other warming and cooling beverages. We also participated in the development of the shop and menu, proposing new recipes for approval. We adjusted the coffee two or three times a day to ensure quality.
Barista
Fan of Donuts
04.2022 - 08.2022
- This was my first experience in the coffee business. I got it in Russia, in St. Petersburg. It was a famous coffee chain that sold original donuts, as well as coffee, soft drinks, and other beverages.
Our responsibilities included opening the coffee shop, preparing inventory and cleaning, and stocking the donuts on display. And, of course, taking customer orders with a smile, preparing coffee drinks, teas, milkshakes, and soft drinks, and serving them to guests.
At first, I worked in the main coffee shop, but then I was transferred to the food court because there was more traffic there and they needed to expand the staff there. Despite being new to the business, I quickly adapted and earned the trust of the senior baristas and managers.
Head Waiter
BarbaLeto
05.2021 - 08.2021
- Oversaw daily operations ensuring exceptional service and guest satisfaction.
- Trained and mentored junior staff on menu offerings and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Managed reservations, optimizing table turnover while maintaining a welcoming atmosphere.
- Our team helped the owners open the establishment for the season, as it was a summer house with two-story gazebos and ottomans. We cleaned all the gazebos of dust, dirt, and cobwebs. We prepared furniture, pillows, and all tableware for the opening.
After the opening, my responsibilities included preparing the establishment for the opening in the morning, taking guests' orders with a smile, transferring them to the kitchen, bar, and grill via the R-keeper system, serving all orders to guests, and cleaning up afterward.
Also, in the bartender's absence, I made cocktails for him and, among my servers, managed a large cash register, which soon earned me a promotion to senior waiter. This was my first experience in the food service industry, and I really enjoyed it and gained a lot of experience.
Education
Bachelor of Science - Pharmaceutical Production Technology
KazNMU Named After S.D Asfendiyarov
Kazakhstan, Almaty 06-2024
Master of Science - Cosmetic Industrial Science
UNIMI
Milan, Italy07-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Order taking
- Coffee expertise
- Quality control
- Latte art
- Espresso preparation
- Tea expertise
- Basic math
- FLUENT IN kazakh, russian, english LANGUAGE
- Already started learn Italian language (A2)
- Cleaning and sanitizing
- Coffee machinery
Timeline
Barista
Nedelka
12.2023 - 10.2025
Barista Trainer and Cashier
Put in Bay, Candy Bar
09.2023 - 09.2023
Lead Barista
Piu Caffe
09.2022 - 05.2023
Barista
Fan of Donuts
04.2022 - 08.2022
Head Waiter
BarbaLeto
05.2021 - 08.2021
Bachelor of Science - Pharmaceutical Production Technology
KazNMU Named After S.D Asfendiyarov
Master of Science - Cosmetic Industrial Science
UNIMI
Latte art, I have my own pitcher and coffee grinder, aero press
My hobby is latte art. I've been doing it for almost two years now, learning to draw all sorts of animals, both mythical and mundane, from hares to lions. In my free time, I brew my own aero press and funnels using filters and a hand grinder. I can't imagine my life without coffee, even though I'm studying cosmetology.