Diego Fabbri
Bagni di Tivoli
Summary
Enthusiastic, very efficient, trustworthy and industrious hardworking restaurant management professional with strong interpersonal communication and training skills, achieved via 40 years of excellent and dedicated service for busy establishments within the hotels and catering industry. Well-versed in hospitality standards and natural knack for building relationships with customers. Accustomed to working under pressure, dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Ability to work in diverse environments and with diverse groups. Extensive knowledge of hospitality etiquette and food preparation. Strong attention to detail. Knowledgeable in food safety and sanitation protocols. .
Overview
45
45
years of professional experience
Work History
Restaurant Manager
EST HOTEL
Santa Cesarea Terme (Le), Italy
06.2021 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Food & Beverage Supervisor
PRINCESS CRUISES
Santa Clarita CA.
04.2012 - 01.2020
- Implementation of shift schedules and maintaining these to ensure efficient and effective control of staff, in comply of the working and rest hours
- Supervising of over 60 staff within diverse locations and working environments
- Interaction with guests to ensure customer satisfaction in very busy Buffet and/or Dining Room
- This also included resolving complains
- Working in close cooperation with the AMDH to verify that Dining Rooms and Buffets are always set up in a timely fashion in accordance with posted times
- Coaching and training an efficient team, observing each crew member’s performance and delivering a prompt and appropriate correction, improvement or reinforcement
- Reviewing and monitoring equipment, resolving any malfunctions or breakdowns.
Assistant Manager
HOTEL RISTORANTE “IL MANIERO”
Villa Adriana, Tivoli, Roma, Italy
05.1980 - 09.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
MAAN SERVIZI S.r.l. Catering and Banqueting
Frascati - Roma, Italy
03.1994 - 10.2007
Manager and Chef de Cuisine
HOTEL “LA LOCANDA DEL FONTANILE”
Arsoli - Roma, Italy
02.2002 - 08.2003
Owner
THE BLACKBIRD - CAFETERIA
Colleferro - Roma, Italy
02.1996 - 10.1999
Wine Waiter
THE ELEPHANT ON THE RIVER - RESTAURANT
London, England
06.1988 - 01.1989
Junior Waiter
PRINCESS CRUISES
01.1988 - 05.1988
Conscription Duty
ITALIAN ARMY
Italy
01.1985 - 01.1986
Bartender, Waiter and cook
HOTEL “IL MULINO”
Capo d’Orlando - Messina, Italy
05.1983 - 10.1983
Junior Waiter
HOTEL HERMITAGE
Isle of Elba - Livorno, Italy
05.1982 - 09.1982
Junior Waiter
HOTEL RISTORANTE “IL MANIERO”
Villa Adriana, Tivoli, Roma, Italy
01.1980 - 01.1981
Education
Hotel Management (Sala Bar) -
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Passion for customer satisfaction
- Problem-Solving
- Supervisory skills
- Staff Management
- Staff Supervision
- Coaching and Mentoring
- Collaboration and Teamwork
- Critical Thinking
- Adaptable
Other Information
NON-SMOKER
Home address
22 Via Marcantonio Nicodemi, Bagni di Tivoli, Roma, 00011
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Restaurant Manager
EST HOTEL
06.2021 - 09.2024
Food & Beverage Supervisor
PRINCESS CRUISES
04.2012 - 01.2020
Manager and Chef de Cuisine
HOTEL “LA LOCANDA DEL FONTANILE”
02.2002 - 08.2003
Owner
THE BLACKBIRD - CAFETERIA
02.1996 - 10.1999
Assistant Manager
MAAN SERVIZI S.r.l. Catering and Banqueting
03.1994 - 10.2007
Wine Waiter
THE ELEPHANT ON THE RIVER - RESTAURANT
06.1988 - 01.1989
Junior Waiter
PRINCESS CRUISES
01.1988 - 05.1988
Conscription Duty
ITALIAN ARMY
01.1985 - 01.1986
Bartender, Waiter and cook
HOTEL “IL MULINO”
05.1983 - 10.1983
Junior Waiter
HOTEL HERMITAGE
05.1982 - 09.1982
Assistant Manager
HOTEL RISTORANTE “IL MANIERO”
05.1980 - 09.2011
Junior Waiter
HOTEL RISTORANTE “IL MANIERO”
01.1980 - 01.1981