Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
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Diego Mangione

Diego Mangione

Rimini

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Waiter and Barman, Receptionist

Bellariva Feeling Hotel
04.2021 - 10.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Receptionist Intern

Le Rose Suite Hotel
10.2022 - 04.2023


  • Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
  • Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
  • Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.

Beach Attendant

Bianchini Giovanni e C. S.a.s
06.2020 - 09.2020
  • Enhanced guest experience by providing timely and efficient beach services.
  • Ensured cleanliness of the beach area, contributing to a positive atmosphere for guests.
  • Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.


Education

High School Diploma -

IPSSAR S.Savioli
Rimini, Italia
06.2022

Skills

  • Development and implementation of strategies to improve customer satisfaction and increase the revenue
  • Experience as an intern receptionist, in a luxury hotel with a multicultural team
  • Developed effective communication skills and multitasking skills
  • Knowledge of the rules of service
  • Knowledge of bar service and cocktails
  • Customer orientation and attention to detail

Certification

  • Sommelier certificate second level, AIS
  • Driver lincense B

Hobbies and Interests

I worked seasonally for 3 years in the period before majority age and practiced for 10 years rugby.

Languages

Italian
Bilingual or Proficient (C2)
English
Elementary (A2)
Spanish
Beginner (A1)

Timeline

Receptionist Intern

Le Rose Suite Hotel
10.2022 - 04.2023

Head Waiter and Barman, Receptionist

Bellariva Feeling Hotel
04.2021 - 10.2023

Beach Attendant

Bianchini Giovanni e C. S.a.s
06.2020 - 09.2020

High School Diploma -

IPSSAR S.Savioli

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Diego Mangione