Summary
Overview
Work History
Education
Skills
Timeline
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Diego Orozco

Philadelphia

Summary

Dynamic professional with a proven track record at Grand Jewelers, excelling in customer satisfaction and sales targets. Skilled in problem-solving and teamwork, bilingual in English and Spanish, and adept at computer and POS systems. Demonstrated ability to enhance team performance and financial efficiency, with a focus on strategic planning and exceptional service delivery.

Overview

6
6
years of professional experience

Work History

Sales Associate

Grand Jewelers
11.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Team Member

T-Mobile
01.2022 - 09.2023
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Manager

PLATINUM HANDS
08.2020 - 02.2022
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

TEAM MEMBER

Chick-fil-A
02.2019 - 07.2020
  • Learned all required tasks quickly to maximize performance.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Maintained productive, efficient approach to all tasks.

Education

No Degree - FINANCING MAJOR

COMMUNITY COLLEGE OF PHILADELPHIA
PHILADELPHIA PA
06-2027

High School Diploma -

UPPER MORELAND
WILLOW GROVE PA
06-2019

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Money handling
  • Exceptional customer service
  • Product sales
  • Friendly and outgoing
  • Meeting deadlines
  • Bilingual in english and spanish
  • Computer and POS system literacy

Timeline

Sales Associate

Grand Jewelers
11.2023 - Current

Team Member

T-Mobile
01.2022 - 09.2023

Manager

PLATINUM HANDS
08.2020 - 02.2022

TEAM MEMBER

Chick-fil-A
02.2019 - 07.2020

No Degree - FINANCING MAJOR

COMMUNITY COLLEGE OF PHILADELPHIA

High School Diploma -

UPPER MORELAND

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Diego Orozco