Diego Marras
Cork
Summary
Skilled and performance-oriented Clerical professional with a logistic training, methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Experience delivering customer service and administrative excellence, including clerical support and with a strong propensity for customer care. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Unlicensed Real Estate Assistant
Central Immobiliare
03.2022 - 09.2022
- Daily calling sessions on potential vendors to propose assistance in estate selling.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Showed properties for sale to potentials buyers, taking care of every possible question about prices, sizes, contractual information etc.
Customer Service Associate
Concentrix-Amazon
09.2021 - 12.2021
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered assistance on following: payments issues, security breaches, tracking shipments, substitutions and refunds and more, plus purchase advices and general information about the website and its policies and its functioning.
Education
No Degree - Archaeology
Cagliari University
Cagliari, ItalyTechnical-Logistical Diploma - Transports And Logistics
"Buccari-Marconi" Technical Institute
Cagliari, Italy06.2018
Skills
- Decision-Making
- Phone and Email Etiquette
- Teamwork and Collaboration
- Administrative Support
- Customer Support
- Stress Management
- Computer knowledge
- Typing speed (420 CPM)
Certification
Certified typing speed of 420 CPM.
Hobbies
- Puzzles.
- Physical Exercise.
- Practiced Kung Fu for the last 5 years.
- Writing and storytelling.
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Unlicensed Real Estate Assistant
Central Immobiliare
03.2022 - 09.2022
Customer Service Associate
Concentrix-Amazon
09.2021 - 12.2021
No Degree - Archaeology
Cagliari University
Technical-Logistical Diploma - Transports And Logistics
"Buccari-Marconi" Technical Institute
Certified typing speed of 420 CPM.
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