Diná Palma Cordasco

Worked experience at Hops and Mr.Brown. Service coordinator of dinner room organization, managing 3 dinning room staff, 1 bar staff and 2 kitchen staff. Stockroom management for consumption and supply of restaurant products. Responsible for the cash register and fiscal closing

Consultancy in setting up social profiles on behalf of Brazilian companies aimed both at the domestic market and at an internationalization process towards the EU and UK markets. Definition of the best social channels to reach the target customer identified by the company.

Management of statistical feedback received from profiles to identify the effectiveness of actions on target customers in order to transform followers into customers through support activities for the sales department. Support in implementing customized solutions for the requesting company regarding the short / medium-term strategies they wish to implement.

egularization of documentation regarding the supply and consumption of electricity; load and demand calculations through the system, tariff management and entry standards based on the electricity sector legislation and the company's regulatory procedures. Analysis of the complaint notes. Processing of customer complaint responses. Generation of services: tax exclusion, reconnection, SPC consultation. Processing of communication to the customer: letter, e-mail, SMS, and Telephone, considering the established limits of competence.

Control over clearing and custody activities. Verification of information and images on checks, verification of signature and availability of the issuer's balance. Preparation of reports and documents for management. Statistical checks. Updating / maintenance of data in computerized operating systems. Recording of data relating to taxation on money transfer operations. Reporting on data collected on registers and / or spreadsheets.