Diwakar Singhai
Summary
With overall 5 years experience in Customer Success Management professional with a strong record of boosting customer satisfaction and retention. Skilled in managing customer relationships, driving client engagement initiatives, and adept at problem-solving and communication. Collaborative leader who fosters an engaged work culture by partnering with coworkers. Demonstrated ability to build and maintain relationships with diverse stakeholders in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
EverPeak IT Solution
06.2023 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Warehouse Supervisor
Prakash Eco Power Pvt. Ltd.
09.2018 - 12.2019
- Oversaw inventory management, distribution planning, and warehouse operations to meet customer demand.
- Implemented cost-effective strategies to reduce transportation and warehousing expenses.
- Monitored performance metrics, generated operational reports, and identified areas for improvement.
- Ensured adherence to safety and compliance regulations while maintaining high quality standards.
Operations Executive
3Ace
07.2016 - 03.2018
- Led logistics operations, including resource allocation, manpower planning, and supply chain coordination.
- Conducted quality checks and analyzed operational data to identify trends and optimize performance.
- Supported continuous process improvements to enhance productivity and reduce operational costs.
Education
Master's - Industrial Plant Engineering
University of Genoa
01.2023
B.Tech - Mechanical Engineering
Mangalayatan University
01.2016
Skills
- Logistics and Supply Chain Management
- Inventory Control and Warehouse Optimization
- Transportation and Distribution Planning
- Team Leadership
- Strong Communication and Interpersonal Skills
- Data analysis using MS Excel
- Proficient in MS Office Suite
- Warehouse Management Systems (WMS)
- CRM systems proficiency: Salesforce, PeopleSoft
Key Projects And Awards
- Achieved AIR-6 in the virtual round and AIR-10 in the dynamic round of the EBRC E-Bike Racing Challenge 2015.
- Secured AIR-15 in the Electrical Solar Vehicle Championship 2014.
Languages
Italian
Intermediate (B1)
English
Bilingual or Proficient (C2)
Certification
Key Projects • Achieved AIR-6 in the virtual round and AIR-10 in the dynamic round of the EBRC E-Bike Racing Challenge 2015. • Secured AIR-15 in the Electrical Solar Vehicle Championship 2014.
Accomplishments
Performance Excellence award- Received from EverPeak IT Solution Quarter 4 2024
Received Top onboarding completion award for the year 2024
Affiliations
Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali
Timeline
Customer Success Manager
EverPeak IT Solution
06.2023 - Current
Warehouse Supervisor
Prakash Eco Power Pvt. Ltd.
09.2018 - 12.2019
Operations Executive
3Ace
07.2016 - 03.2018
B.Tech - Mechanical Engineering
Mangalayatan University
Master's - Industrial Plant Engineering
University of Genoa
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