Domenico Arena
Acireale,Italy
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Resident Manager
Magic Hotel and Resorts
Tunisia Djerba
05.2023 - 10.2023
- Managing and handling guest complaints.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Met health and safety guidelines to maintain compliant working environments.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Monitored and enforced compliance with company policies and procedures.
- Coached front of house teams in delivering smooth, professional reception services.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Managed hotel budgets through careful planning and business strategy.
Food and Beverage Manager
V.R.C. Hotels and Resort
Calabria (Italy)
04.2022 - 10.2022
- Handled food with sanitation and safety in mind
- Ordered diverse inventory and customer pleasing food and beverage items
- Aimed to keep food waste to a minimum by using proper food storage and recycling techniques
- Stored food properly and maintained proper temperatures and conditions as needed
- Handled all food and products in compliance with company safety and sanitary protocols.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Identified and maximised upselling opportunities to increase sales and profits.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Food and Beverage Manager
Robinson Club
Europe and Maldives
06.2019 - 01.2022
- Recorded food and drink orders and worked to meet customer requests
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them
- Ordered diverse inventory and customer pleasing food and beverage items
- Worked to provide customers with the highest quality food, beverage, and service experience.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Identified and maximised upselling opportunities to increase sales and profits.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Restaurant Manager
Cruise Line (Costa Crociere)
02.2007 - 03.2019
- Brought forth an energetic attitude and positive spirit
- Continually adapted and excelled in a fast-paced environment
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Worked to cultivate a strong team-oriented environment
- Monitored the dining room and made seating changes as necessary
- Effectively coached and counseled staff as needed
- Created and monitored the restaurant budget and inventory logs.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Cafe owner
Premier Bar
Acireale, Italy
01.1999 - 09.2005
- Sourced products locally for improved cost-efficiency and sustainability.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Checked end-of-day finances against orders processed to minimise losses.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Developed and implemented strategies to reduce costs and boost profitability.
- Prepared and financed budgets for restaurant operations and events.
- Supervised restaurant operations and enforced food and safety standards.
- Achieved sales goals and increased revenue through strategy development.
Key account sales manager
Le tre Marie
Catania, Italy
02.1996 - 09.1998
- Educated clients on product and service updates to sustain business.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
Bartender
La Perla Jonica
Acireale, Italy
03.1995 - 10.1995
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Waiter
Somega Hotels
Milazzo, Province of Messina
03.1992 - 11.1994
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
F&B Management - Food and Beverage
Team Management Consulting
09.2007 - 12.2007
Diploma - undefined
Istituto Tecnico Commerciale e Programmatore
01.1985 - 05.1990
Certificate of Higher Education - Hotel Management
Brentwood College
London 01.2022 - 11.2022
Diploma of Higher Education - Food Service Sanitation Course
Costa Star Program
Genoa, Provincia di Genova 06.2009 - 07.2009
A-Levels - Pest Management
CIADIT
Genoa, Provincia di Genova 11.2014 - 11.2014
A-Levels - Hazard identification and Risk Assestment
DNV-GL
Hamburg 10.2014 - 10.2014
Certificate of Higher Education - Communication
Johnson and Wales University
Miami Florida 01.2008 - 02.2008
Certificate of Higher Education - Diversity Management
Johnson and Wales University
Miami 03.2008 - 05.2008
Certificate of Higher Education - TeamBuilding
Johnson and Wales University
Miami 04.2009 - 05.2009
Certificate of Higher Education - Performance Management
Johnson and Wales University
Miami 06.2010 - 07.2010
Diploma of Higher Education - Striving for Excellence
Johnson and Wales University
Miami 01.2010 - 02.2010
Skills
- Leadership Skills
- Decision Making
- Communication
- Effective Time Management
- Adaptability
- Ability to Multitask
- Time Management
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer relations
- Attention to Detail
- Operations management
- Activity coordination
- Front desk operations
- Employee development
- Room and floor inspections
- Facilities management
- Guest engagement strategies
- Opera hotel management system
- Hospitality
- Guest complaint management
- Guest conflict management
- Revenue Management
- Financial analysis
- Budgetary control
- Service coordination
Certification
- Hygienic self-checking HACCP, RINA trainng factoy, 06/01/09, 07/01/09
- Attestato BLSD, Italian Resuscitation Council, 08/01/10, 08/01/10
- Pest management training certificate, CIADIT, 11/01/14, 11/01/14
- OHS Hazard Identification and Risk, DNV-GL, 10/01/14, 10/01/14
Languages
English
Proficient (C2)
French
Advanced
Spanish; Castilian
Fluent
Italian
Native
Portoguese
Fluent
German
Elementary
Custom
- Teambuilding
- Performance Management
- Striving For Excellence
- Training ad Coaching
- Diversity Management
- Comunication
Timeline
Resident Manager
Magic Hotel and Resorts
05.2023 - 10.2023
Food and Beverage Manager
V.R.C. Hotels and Resort
04.2022 - 10.2022
Certificate of Higher Education - Hotel Management
Brentwood College
01.2022 - 11.2022
Food and Beverage Manager
Robinson Club
06.2019 - 01.2022
A-Levels - Pest Management
CIADIT
11.2014 - 11.2014
A-Levels - Hazard identification and Risk Assestment
DNV-GL
10.2014 - 10.2014
Certificate of Higher Education - Performance Management
Johnson and Wales University
06.2010 - 07.2010
Diploma of Higher Education - Striving for Excellence
Johnson and Wales University
01.2010 - 02.2010
Diploma of Higher Education - Food Service Sanitation Course
Costa Star Program
06.2009 - 07.2009
Certificate of Higher Education - TeamBuilding
Johnson and Wales University
04.2009 - 05.2009
Certificate of Higher Education - Diversity Management
Johnson and Wales University
03.2008 - 05.2008
Certificate of Higher Education - Communication
Johnson and Wales University
01.2008 - 02.2008
F&B Management - Food and Beverage
Team Management Consulting
09.2007 - 12.2007
Restaurant Manager
Cruise Line (Costa Crociere)
02.2007 - 03.2019
Cafe owner
Premier Bar
01.1999 - 09.2005
Key account sales manager
Le tre Marie
02.1996 - 09.1998
Bartender
La Perla Jonica
03.1995 - 10.1995
Waiter
Somega Hotels
03.1992 - 11.1994
Diploma - undefined
Istituto Tecnico Commerciale e Programmatore
01.1985 - 05.1990
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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