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Domenico Musto
Pratola Serra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Telemarketing Agent
Top Contact
Avellino, Italy
- Conducted outbound calls to engage potential customers and generate leads.
- Utilized CRM software to track interactions and manage customer relationships.
- Provided product information and addressed inquiries to promote sales.
- Assisted in developing effective scripts for communication with clients.
- Achieved daily call quotas while maintaining high-quality customer service standards.
- Trained new agents on telemarketing techniques and company policies.
- Overcame objections from hesitant prospects through active listening skills and tailored responses based on individual needs.
Online Teacher
Letuelezioni.it
Online
2022 - 2026
- Developed engaging lesson plans tailored to diverse learning styles and student needs.
- Facilitated interactive online lessons using digital teaching tools and platforms.
- Provided timely feedback on student assignments, fostering academic growth and improvement.
- Online lessons privately help students after school with subjects like English,history and philosophy
Call Center Agent, Inbound Sales
Winway
Online
2024 - 2025
- Assisted customers with product inquiries and facilitated upselling opportunities.
- Processed inbound sales calls, ensuring accurate order entry and customer satisfaction.
- Engaged with customers to identify needs and recommend suitable products.
- Resolved customer issues efficiently, enhancing overall service experience.
Education
Master Of Theology - Theology
06-2022
Bachelor Of Theology - Theology
06-2018
Accounting - Accounting And Business Management
07-2012
Skills
Excellent Communication
Good Telephone Etiquette
Flexible and Adaptable
Multitasking Abilities
Decision-Making
Cultural Awareness
Planning and Coordination
Active Listening
Clerical Support
Certification
Eipass moduli 7 users
C2 in English
Coordinator,secretary administrative
Digital pioner
Dattilografia
Languages
Italian: Bilingual or Proficient (C2)
English: Bilingual or Proficient (C2)
Timeline
Issr Moscati Benevento - Master Of Theology, Theology
Issr Moscati - Bachelor Of Theology, Theology
Centro Scolastico Carlo Cattaneo - Accounting, Accounting And Business Management
Telemarketing Agent - Top Contact
Online Teacher - Letuelezioni.it
2022 - 2026
Call Center Agent, Inbound Sales - Winway
2024 - 2025