Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Domenico Marco Fasano

Domenico Marco Fasano

Trieste

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Store Specialist

Tim Retail
06.2023 - 10.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Creation and study of personalized sales packages for each customer.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Store Specialist & Store Manager

Vodafone Italia
10.2022 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • I managed a team of 3 newly hired resources, teaching them the basics of on-field sales.
  • I participated in staff meetings dedicated to the store managers in our area;
    I was able to glean the right information to turn it into resources for me and my team.
  • As a store specialist, I was in charge of personalized sales.
    I created suitable packages trying to sell the greatest number of products per single customer.
  • I continuously studied and updated myself through the Canvass provided by Vodafone management, in order to be able to offer our customers the most up-to-date products.
  • I achieved the highest sales scores by placing high in our store's seller rankings.
  • I took care of the pre-opening and pre-closing activities of the store: checking the money, depositing it in the safe, closing the IT systems and cleaning.

Technician/Sales Clerk

Vega Store SRLS
11.2018 - 09.2021
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • I have consistently achieved my short and long term goals.
  • I handled customer complaints calmly and empathetically.
  • I actively participated in staff meetings and helped create new working procedures.
  • I made proposals on how to improve the performance and efficiency of the store.
  • Assisted management in identifying workflow issues to find solutions.

Education

High School Diploma -

IISS De Nora - ISIS Sandro Pertini
Altamura (first 4 Years) - Grado (last Year)

Skills

  • Display Setup
  • Loss Prevention
  • Order Processing
  • Regulatory Compliance
  • Complaint Management
  • Customer Service
  • Problem-Solving
  • Fluent in English
  • Native Italian speaker
  • Little knowledge of the French language
  • Money Handling
  • Store Opening and Closing
  • Product Merchandising
  • Product Recommendations
  • Conflict Resolution
  • Product Knowledge
  • POS System Operation
  • Policy and Procedure Adherence
  • Time Management
  • Sales Expertise
  • Sales Goals Attainment
  • Independent Judgement
  • Cash Register Operation
  • Retail Sales
  • Teamwork
  • Relationship Building
  • Product Promotions
  • Retail Store Operations

Languages

English
Intermediate (B1)

Timeline

Store Specialist

Tim Retail
06.2023 - 10.2023

Store Specialist & Store Manager

Vodafone Italia
10.2022 - 04.2023

Technician/Sales Clerk

Vega Store SRLS
11.2018 - 09.2021

High School Diploma -

IISS De Nora - ISIS Sandro Pertini
Domenico Marco Fasano