Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Domenico Stefano Galani

Domenico Stefano Galani

Torino,TO

Summary

As a native of the Amalfi Coast, southern Italy, growing up I used to spend my summers working in the hospitality industry, honing strong interpersonal skills, where a friendly, kind, hearty and helpful attitude towards tourists were always at the core of my every behaviour. Being my mother from South America, I lived part of my childhood in Bahia Blanca, Argentina, where I learnt to speak Spanish fluently, and the seeds of my later-to-be cosmopolitan spirit were firstly sown in my heart. As I reached 21 one years of age, I found out to be deeply fond of English, a language that I later mastered up to a mother-tongue level (C2 according to the European frameworks), and which still today I keep improving and which keeps astonishing me because of its vast and inexhaustible linguistic richness. I am currently living in Turin, north of Italy, where I work for the prestigious chain MINOR HOTELS (to be exact I work for the NH TORINO CENTRO, NH HOTELS now being part of a larger chain which is the Asian MINOR). I am willing to move to London If I am there offered a suitable and enticing position.

Overview

1
1
year of professional experience
1
1
Certification

Work History

FRONT OFFICE AGENT

NH TORINO CENTRO
01.2024 - Current

As a Front Office Agent in NH TORINO CENTRO, I perform a very wide range of work duties: check-in and check-out operations; monitor guests stay to ensure that all their needs are met and that the hightest quality standards are satisfied; handling complaints; mail management; check that all bookings are in order; conduct daily cash reconciliation. Given the high number of rooms the Hotel has, 182 in total, the workload is often heavy, challenging me to be able to handle a great amount of pressure and perform more than one tasks at the same time. Despite all this, I never neglect courtesy rules and and I never cease to be welcoming, caring and helpful towards all guests.

FRONT OFFICE AGENT

HOTEL EDEN ROC
03.2023 - 11.2023

As a Front office Agent at the Eden Roc hotel in Positano, qualified as a 4-star facility, my main duties involved: welcoming guests; check-in operations; handling customer requests and any complaints. In addition, although not continuously, I also dealt with payments and check-outs. Given that most guests were either Americans, British or Australians, a masterful, fluent, and versatile use of the English language, both written and spoken, has proven itself essential to perform any of my daily tasks.

Education

MASTER DEGREE (In Italian Laurea Magistrale) - Philosophy

Univesity of Turin
Turin
07.2022

Skills

  • Strong Work Ethic
  • Multitasking proficiency
  • Cash handling expertise
  • Guest Relations
  • Upselling strategies
  • Foreign language fluency
  • Concierge services
  • Problem-solving skills
  • Listening Skills
  • Hospitality services
  • Billing and Invoicing
  • Attention to Detail
  • Excellent Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Analytical Thinking

Certification

Cambridge Certificate of Proficiency in English.

If so requested I can produce proof of the certificate.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

FRONT OFFICE AGENT

NH TORINO CENTRO
01.2024 - Current

FRONT OFFICE AGENT

HOTEL EDEN ROC
03.2023 - 11.2023

MASTER DEGREE (In Italian Laurea Magistrale) - Philosophy

Univesity of Turin
Domenico Stefano Galani