Don Keigh

Proudest Achievements

• Recruited entire F&B leadership team.
• Improved operational efficiency by 20% in just one year and enhanced the dining experience.
• Implemented inspections to ensure compliance with appropriate health and food safety laws.

Responsibilities

• Established and managed business from scratch with the aim of enabling the achievement of full business potential.
• Established strong relationships to gain support and effectively achieve results.
• Served as a Project Lead for a new F & B format called "Elevate" which included new rotational menu format and audit tool.

• Overseeing operations in various outlets within the hotel including the Allegory Restaurant, Alto Rooftop, In-Room Dining, Lobby bar and the Marketplace
• Work directly with sales to manage the development of new products and services
• Provides proper training and development for 100 employees
• Improving the efficiency in inventory, labor, and point of sale management using oracle micros.
• Assist and advise customers to find product based on individual needs.
• Revamped delivery and pickup processes to uplift performance standards and save cost.
• Collaborated on polling, building communications programs, and creating website copy and design.

• Oversaw multiple departments and over 75 employees including front of house, back of house, production, booking, accounting, box office, and events
• Exceeded sales goals by 25% by selling large scale private events and implementing sales programs and weekly promotions
• Liaised with high profile live music, comedy, and DJ acts
• Implemented all standard operating procedures and training procedure for all employees and departments
• Ensured prompt, courteous and attentive service for all entertainment groups and guests.
• Oversaw eight restaurant enterprises throughout the United Arab Emirates.
• Directed all food & beverage and merchandise operations for multiple properties achieving budgeted EBITDA regularly for large NY Sports & Entertainment P&L account.
• Maintained and adhered set standards of customer service and food preparation as well as controlled sanitization and closing procedures.

• Oversaw multi-unit operation consisting of 6 spaces and over 200 employees in both NYC and New Jersey
• Increased sales to exceed 30 million dollars per annum by implementing new marketing and sales strategies
• Responsible for meeting the budget and producing all required reports.
• Maintained strict adherence to internal company policies and protocols across workplace at all times.
• Developed standard operational and working practices and observed workers to ensure compliance with standards.
• Analyzed stock levels and processed documentation for material transfers.

• Directly managed, trained and ensured professional development of 60 employees
• Responsible for payroll, employee scheduling, inventory, ordering, training, accounting, promotions, and vendor negotiations
• Achieved yearly sales goals above 3 million dollars by utilizing a structured sales and marketing program to improve customer satisfaction and attendance.
• Achieved project from bid and completed project within budgetary and time scale by providing exceptional services and meeting organizational objectives.
• Increased revenue growth by 40% through effective financial management, relationship development, and business enhancement across South East and North East markets.
• Launched and implemented updated policies / procedures.