Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donata Longo

Baveno

Summary

A focused professional with strong experience in customer service and proven ability to assist customers with a well-informed selection of suitable products an service.

Skilled in resolving customer issues and developing long-term relationships.

Overview

23
23
years of professional experience

Work History

Customer Service

Euroadhesiv Srl
04.2016 - Current
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Collaborated with cross-functional teams to provide comprehensive solutions.
  • Responded to customer calls and emails to answer questions about product, services and delivery time.
  • Maintained customer accounts and relationships.
  • Performed daily customer service related tasks such as data entry and order processing.

Customer Sales Assistant

Montplast Srl
03.2002 - 09.2012
  • Responded to customer calls and emails to answer questions about products and services.
  • Processing orders.
  • Assistance in the organization and participation in the trade fairs and exhibition abroad.
  • Coordinated with other departments for ensuring timely delivery of products to customers.

Education

High School Diploma -

Istituto Elsa Morante
Limbiate (MB) - Italy
06.1996

Skills

  • Customer communications
  • Customer rapport building
  • Resolving issues
  • Administrative and Office Support
  • Worked in a team environment to ensure customer inquires were answered promptly
  • Coordinated with graphic department to ensure customer service objectives

Timeline

Customer Service

Euroadhesiv Srl
04.2016 - Current

Customer Sales Assistant

Montplast Srl
03.2002 - 09.2012

High School Diploma -

Istituto Elsa Morante

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Donata Longo