Dora Pop Deac
Saalbach-Hinterglemm
Summary
Hospitality professional with experience in providing prompt, courteous service and handling customer requests. Adept at multitasking, ensuring orders are accurate, and maintaining clean and organised environment. Strong communication skills, fostering positive guest interactions and working collaboratively with team members.
Overview
8
8
years of professional experience
Work History
Junior Mixologist
A-Ma-re Restaurant
05.2025 - 10.2025
- Trained new mixologists, improving team skill level and ensuring consistent quality across all drinks.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Received cash, made change, and issued receipts.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Elevated customer experience with personalized drink recommendations based on individual preferences.
- Stored supplies according to bar policies and health code requirements.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Collaborated with kitchen staff to pair drinks with menu items, enhancing overall dining experience.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Organized and executed high-volume event nights, maintaining quality and speed under pressure.
Bartender
Degli Artisti
06.2025 - 07.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Waitress
Alpin ValSaa
12.2024 - 02.2025
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Bartender
Boarders
10.2024 - 12.2024
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Verified customer age using official government identifications prior to serving alcohol.
Cocktail Bartender
Peruke&Periwig
03.2024 - 08.2024
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Checked identification to verify customers' age to purchase alcohol.
- Developed new cocktail recipes to suit wide range of customers' needs.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
Cocktail Bartender
Pen&Player
10.2023 - 03.2024
- Provided instruction to bar backs and other employees assisting with service to maintain high quality service standards.
- Kept bar stocked and organised for easy access and quick service to customers.
- Invented new mocktails and cocktails based on trends and requests.
- Took customer orders and prepared drinks following best practices for each type.
Cocktail Bartender
The Devlin / Americana
11.2022 - 09.2023
Waitress
Che Guevara Social Pub
01.2022 - 09.2022
- Anticipated and addressed guests' service needs.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained safe hygiene and food handling standards for full compliance.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Medical Receptionist
Dentocalm Clinic
01.2022 - 02.2022
- Maintained accurate patient accounts by obtaining, recording and updating personal information.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Developed and maintained systems and procedures, guaranteeing efficient management of confidential information.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Developed and maintained effective filing systems for patient records, ensuring easy access and confidentiality.
Housekeeping Cleaner
Ramazan Cleaning Conpany
01.2021 - 12.2021
- Safely used chemical cleaners.
- Cleaned rooms to satisfaction of clients and management.
- Provided deep cleaning services for areas in need of additional sanitation.
- Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations.
Fast-food Manager
Cartofisserie
04.2019 - 10.2021
- Developed ongoing programmes using good team communication and collaboration.
- Inspected products and services to comply with quality standards.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Supervised work of contracted employees to deliver work on schedule.
- Managed payroll accuracy using specific checklists and quality review processes.
- Thrived in fast-paced environment with energy and enthusiasm.
- Developed excellent working knowledge of industry trends and improvements in processes.
Pizza Maker
Pizza Hut Delivery
09.2017 - 04.2019
- Coordinated with front-of-house staff to ensure timely delivery of pizza orders, enhancing customer dining experience.
- Prepared hand-tossed and thin-crust pizzas, following traditional and custom recipes to meet customer preferences.
- Maintained a clean and organised kitchen environment, ensuring compliance with health and safety standards.
- Operated wood-fired and electric ovens, monitoring temperatures and cooking times for optimal pizza baking.
- Conducted regular cleaning and maintenance of kitchen equipment, adhering to hygiene standards and regulations.
- Crafted visually appealing pizza presentations, using garnishes and plating techniques to enhance customer appeal.
Education
GCSEs - philology
Virgil Madgearu
Cluj-NapocaSkills
- Patience and empathy
- Efficient multitasking
- Foreign language skills
- Customer experience management
Timeline
Bartender
Degli Artisti
06.2025 - 07.2025
Junior Mixologist
A-Ma-re Restaurant
05.2025 - 10.2025
Waitress
Alpin ValSaa
12.2024 - 02.2025
Bartender
Boarders
10.2024 - 12.2024
Cocktail Bartender
Peruke&Periwig
03.2024 - 08.2024
Cocktail Bartender
Pen&Player
10.2023 - 03.2024
Cocktail Bartender
The Devlin / Americana
11.2022 - 09.2023
Waitress
Che Guevara Social Pub
01.2022 - 09.2022
Medical Receptionist
Dentocalm Clinic
01.2022 - 02.2022
Housekeeping Cleaner
Ramazan Cleaning Conpany
01.2021 - 12.2021
Fast-food Manager
Cartofisserie
04.2019 - 10.2021
Pizza Maker
Pizza Hut Delivery
09.2017 - 04.2019
GCSEs - philology
Virgil Madgearu
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