DORJAN ZGURA
Firenze
Profilo professionale
Strong focus on teamwork, smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. . Hospitality professional prepared for role with focus on delivering high-quality service and ensuring guest satisfaction. Deep understanding of fine dining protocols and history of contributing to team success. Known for adaptability and reliability, with keen eye for detail and passion for excellence. Knowledgeable ASSISTANT MANAGER with strong background in fine dining service.
Experienced with guest relations, ensuring seamless dining experience. Utilizes comprehensive knowledge of fine dining etiquette and service techniques to meet and exceed guest expectations. Track record of effective communication and teamwork, ensuring smooth operations and high guest satisfaction. High-performing Chef offering 15 years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. HACCP.
Panoramica
4
4
Languages
19
19
years of professional experience
Esperienza lavorativa
BARISTA
BAR MARISA
Firenze
2023.02 - 2025.01
- Maintain clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Director of Operations
PASZKOWSKI
Firenze
2021.09 - 2022.10
- Monitored budget and utilized operational resources.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Chef De Rang,BARMAN
FOUR SEASONS ATRIUM BAR & PALAGIO RESTAURANT
Firenze
2017.05 - 2021.02
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Implemented inventory control measures, reducing food waste and minimizing operational costs.
Restaurant Owner
BACCUS
Firenze
2014.01 - 2016.02
- Implemented effective inventory management systems to minimize waste and control food costs.
- Planned and executed strategies to increase customer loyalty and retention.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Supervised daily activities of restaurant and 8 employees.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
CHEF DE RANG,BARMAN
HOTEL LUNGARNO LUNGARNOCOLLECTIONS
Firenze
2008.03 - 2013.05
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
- Processed orders and sent to kitchen employees for preparation.
Chef De Rang
ROBERTO CAVALLI CLUB
Firenze
2006.01 - 2007.02
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
Istruzione
High School Diploma - Time management
ISTITUTO PROFESSIONALE BUONTALENTI
FIRENZECompetenze
- Friendly and outgoing
- Attention to detail
- Team player
- Strongness
- Sellers
- Teamworking
- Autonomy
- costumer service
- Collaborative Problem solving
- Multitasking
- Disciplinated
Competenze linguistiche
Italiano
Lingua madre
English
Avanzato
C1
French
Intermedio
B1
Albanese
Avanzato superiore
C2
Hobby e interessi
- Goal keeper professional team in Tuscany and in Calcio storico fiorentino
- Read
- Philosophy
- take care of my family and friends
Risultati conseguiti
- Marketing for my own business
Cronologia
BARISTA
BAR MARISA
2023.02 - 2025.01
Director of Operations
PASZKOWSKI
2021.09 - 2022.10
Chef De Rang,BARMAN
FOUR SEASONS ATRIUM BAR & PALAGIO RESTAURANT
2017.05 - 2021.02
Restaurant Owner
BACCUS
2014.01 - 2016.02
CHEF DE RANG,BARMAN
HOTEL LUNGARNO LUNGARNOCOLLECTIONS
2008.03 - 2013.05
Chef De Rang
ROBERTO CAVALLI CLUB
2006.01 - 2007.02
High School Diploma - Time management
ISTITUTO PROFESSIONALE BUONTALENTI