Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dorohoi Andrei

Dorohoi Andrei

Rome

Summary

Dynamic hospitality professional with extensive experience at Jumeirah Capri Palace, excelling in customer service and team leadership. Proven track record in upselling and enhancing guest experiences, while maintaining high hygiene standards. Fluent in Romanian, Italian, and English, I thrive in high-volume environments, fostering strong relationships and driving operational success. Proven leadership in team development, problem-solving, and customer satisfaction. Strong background in managing restaurant operations, inventory, and service efficiency. Skilled multitasker with a commitment to continuous improvement, cost control, and quality enhancement.

Overview

11
11
years of professional experience

Work History

Chef De Rang

Jumeirah Capri Palace
05.2025 - Current
  • Maintained a clean and organized dining environment, ensuring a positive experience for guests.
  • Provided each guest with exemplary service through effective engagement, active listening and Type skills.
  • Conducted daily inspections of table settings and dining areas to meet high-quality standards.

Chef De Rang/Trainer

Hard Rock Cafe
03.2022 - 09.2024
  • Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
  • Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
  • Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
  • Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
  • Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.

Head Bartender

Diletta Lounge & Bar
11.2021 - 02.2022
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Manager

BlackBull SteakHouse
06.2021 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Fabrica De Mancare
11.2020 - 05.2021

Head Waiter

Tress Cafe
07.2020 - 11.2020

Head Bartender

Ramana Garden
02.2020 - 07.2020

Head Waiter

Beluga Music&Cocktail
07.2018 - 02.2020

Bartender

Trinity College Pub
06.2017 - 06.2018
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Head Waiter

La Bottega
11.2015 - 04.2017
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Restaurant Waiter

La Bottega
04.2015 - 11.2015
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Broker

Sales Point
02.2015 - 04.2015

Assistant Manager

Tom Tailor
11.2014 - 02.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Assistant

Tom Tailor
06.2014 - 11.2014

Merchandiser

Mega Image
03.2014 - 05.2014

Education

High School Diploma -

Colegiul Tehnic "Petru Rares"
Bucharest

Skills

    Customer Service & Guest Relations

    Team Leadership & Staff Training

    Problem Solving & Decision Making

    High-volume Service Operations

    Cash Handling & POS Systems

    Cocktail Knowledge & Bartending

    Event Planning & Menu Design

    Hygiene & Safety Standards

    Sales Techniques & Upselling

    Adaptability & Stress Management

    Visual Presentation & Mise en Place

    Fluent in Romanian, Italian, and English

Languages

Romanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Timeline

Chef De Rang

Jumeirah Capri Palace
05.2025 - Current

Chef De Rang/Trainer

Hard Rock Cafe
03.2022 - 09.2024

Head Bartender

Diletta Lounge & Bar
11.2021 - 02.2022

Manager

BlackBull SteakHouse
06.2021 - 11.2021

Assistant Manager

Fabrica De Mancare
11.2020 - 05.2021

Head Waiter

Tress Cafe
07.2020 - 11.2020

Head Bartender

Ramana Garden
02.2020 - 07.2020

Head Waiter

Beluga Music&Cocktail
07.2018 - 02.2020

Bartender

Trinity College Pub
06.2017 - 06.2018

Head Waiter

La Bottega
11.2015 - 04.2017

Restaurant Waiter

La Bottega
04.2015 - 11.2015

Broker

Sales Point
02.2015 - 04.2015

Assistant Manager

Tom Tailor
11.2014 - 02.2015

Sales Assistant

Tom Tailor
06.2014 - 11.2014

Merchandiser

Mega Image
03.2014 - 05.2014

High School Diploma -

Colegiul Tehnic "Petru Rares"

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Dorohoi Andrei