Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Douaa Hajjaji

Douaa Hajjaji

Gorgonzola

Summary

I have gained valuable professional experience in various roles, starting whit my internship as a real state assistant at Tecnocasa, where i honed my administrative skills and contributed to maintaining high standards of costumers service. Transitioning to Seven Infinity as a receptionist, i further developed my costumers-facing abilities, managing bookings and handling inquiries in a dynamic sorts environment. currently, as a shop sales assistant at Michael Kors, i excel in providing exceptional customer service, driving sales, and ensuring the smooth operation of the retail space. these diverse experiences have equipped me whit a versatile skill set and a strong work ethic, ready to take on new challenges and contribute effectively to any team.

Overview

3
3
years of professional experience

Work History

Real Estate Assistant

TECNOCASA
10.2021 - 01.2022
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.

Receptionist

Seven Infinity
01.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Shop Assistant

Michael Kors
07.2023 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge, effectively educating customers on features and benefits.
  • weekly reports

Education

High School Diploma -

Accademia Formativa Martesana
Milan, Italy
06.2023

Skills

  • Product Knowledge
  • Inventory Management
  • Relationship Building
  • Inventory Control
  • POS Systems
  • Safety Procedures
  • Product Demonstration

Additional Information

I posses strong communication skills, developed through my interactions whit clients and colleagues in various work environments.

Adaptability is another key trait of mine. I am highly organized and detail-oriented, allowing me to efficiently manage tasks and prioritize responsibilities. Additionally, i thrive in team settings, where i can contribute positively to group dynamics. My proactive attitude and willingness to learn ensure that i continually strive for excellence in everything i do.

Languages

Arabic
Advanced (C1)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Shop Assistant

Michael Kors
07.2023 - Current

Receptionist

Seven Infinity
01.2023 - 04.2023

Real Estate Assistant

TECNOCASA
10.2021 - 01.2022

High School Diploma -

Accademia Formativa Martesana
Douaa Hajjaji