Dylan Maiorano
London
Summary
Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Head Sommelier
Margot Restaurant
London
05.2021 - Current
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Coordinated wine selection and restocking for cellar with over 350 bottles.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inventoried wine supplies regularly to quickly identify supply shortages and detect problems such as theft.
Assistant Head Sommelier
City Social
London
01.2018 - 05.2021
- Promoted Senior Sommelier in April 2018
- Promoted Assistant Head Sommelier in November 2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Coordinated wine selection and restocking for cellar with over 600 bottles.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sommelier
New street grill
London
09.2016 - 01.2018
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Coordinated wine selection and restocking for cellar with over 200 bottles.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Education
High School Diploma -
I.P.C Pietro Verri
Busto Arsizio, Italy 08.2016
Skills
- Customer Service and Rapport
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Order Accuracy and Delivery
- Inventory Management
- Restaurant Operation
- Food and Beverage Service
- Supplier Negotiations
- Inventory Counts
- Order Placement
Certification
WSET Lv3
Languages
Italian
English
Advanced (C1)
Timeline
Head Sommelier
Margot Restaurant
05.2021 - Current
Assistant Head Sommelier
City Social
01.2018 - 05.2021
Sommelier
New street grill
09.2016 - 01.2018
High School Diploma -
I.P.C Pietro Verri