Edoardo Falcone
Acerra,PA
Summary
Energetic Field Service Engineer with -year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Xerox
09.2013 - 03.2014
- Managed maintenance activities, supervised staff, and inspected equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Learned and adapted quickly to new technology and software applications.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Developed and implemented preventive maintenance procedures.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Customer Service Manager
Teknoclima S.r.l
03.2015 - 09.2016
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Followed through with client requests to resolve problems.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Field Service Engineer
Karl Storz Endoscopy
03.2018 - Current
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Facilitated communication between office personnel, subcontractors, and customers.
- Installed and repaired Data Management, and equipment on clients' premises.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Coordinated repairs and maintenance actions for fleet equipment.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Organizational Sciences -
Università San Raffaele
Roma12.2023
High School Diploma -
Federigo Enriques
Portici, Italy07.2007
Skills
- Network configuration
- Diagnostics and troubleshooting
- Instrumentation calibration
- Software Diagnostics
- Technical drafting
- Customer Management
- Technical Support
- Computer software repair
- Service Contracts
- Electrical Engineering
- Tool Installation and Alignment
Timeline
Senior Field Service Engineer
Karl Storz Endoscopy
03.2018 - Current
Customer Service Manager
Teknoclima S.r.l
03.2015 - 09.2016
Field Service Technician
Xerox
09.2013 - 03.2014
Organizational Sciences -
Università San Raffaele
High School Diploma -
Federigo Enriques
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