Summary
Overview
Work History
Education
Skills
Playing basketball
Languages
Timeline
Generic

Eglison Kurti

Durres

Summary

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Hardworking Head Waiter with 3 years of establishment serving experience. Expert in training employees with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Cheerful Head Waiter has offered experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Cheerful service offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Focused and reliable service bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Outgoing service with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Head Waiter

Amfora Hotel
06.2023 - 09.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials, and took drink orders.

Head Waiter

Empire Hotel
06.2022 - 09.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials, and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Head Waiter

Empire Hotel
06.2021 - 09.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.

Head Waiter

Empire Hotel
06.2020 - 09.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Restaurant Waiter

Empire Hotel
06.2019 - 09.2019
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Trained new servers on restaurant policies and procedures.

Hotel Receptionist

Albanian Star Hotel
06.2018 - 09.2018
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Education

Bachelor of Science - Computer Science And Programming

University ''Aleksander Moisiu'
Durres,Albania
10.2023

Skills

  • Service Prioritization
  • Table Setting Arrangements
  • Food Spoilage Prevention
  • Dish Preparation
  • Safe Food Handling
  • Menu Knowledge
  • Check Payment Processing
  • Dining Customer Service
  • To-Go Order Preparation
  • Table Bussing
  • Wine Pairings
  • Assigning Tables
  • Plating and Presentation
  • Maintaining Clean Work Areas
  • Billing and Payment Processing
  • Buffet Setup and Takedown
  • Cash Handling
  • Customer Needs Assessments
  • Special Dietary Requirements
  • Upselling Techniques
  • Daily Specials Memorization
  • Accurate Money Handling
  • Price Memorization
  • Tableside Service
  • Food and Beverage Pairings
  • Wine Service
  • Wine Knowledge
  • Food Safety Understanding
  • Sales Techniques

Playing basketball

 

  • Basketball is a sport that is really fun to play and allows players to express themselves on the court. More so, the game can be played indoors and outdoors and is a great way of bonding with family and friends, therefore making it one of the best hobbies around.

Languages

English
Upper intermediate (B2)

Timeline

Head Waiter

Amfora Hotel
06.2023 - 09.2023

Head Waiter

Empire Hotel
06.2022 - 09.2022

Head Waiter

Empire Hotel
06.2021 - 09.2021

Head Waiter

Empire Hotel
06.2020 - 09.2020

Restaurant Waiter

Empire Hotel
06.2019 - 09.2019

Hotel Receptionist

Albanian Star Hotel
06.2018 - 09.2018

Bachelor of Science - Computer Science And Programming

University ''Aleksander Moisiu'
Eglison Kurti