Elena-Alexandra Tanase
Bucharest
Summary
Proactive and results-driven professional, with a strong track record in applying Agile practices to streamline processes, enhance team performance, and deliver measurable business value.
Experienced in translating complex challenges into actionable strategies, by guiding cross-functional teams toward shared goals and fostering collaboration.
Strong focus on driving projects and initiatives that have real impact, supporting company’s objectives and ensuring the delivery of high-quality outcomes, through strategic planning and execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Generali Romania/Italia
Bucharest, Romania
12.2023 - Current
- Led and facilitated core Agile ceremonies — Sprint Planning, Daily Stand-ups, and Retrospectives — to ensure alignment, accountability, and continuous improvement across teams.
- Acted as owner of the Azure DevOps platform, creating, updating, and prioritizing Product Backlog Items (PBIs) in line with identified enhancements and ongoing initiatives.
- Served as proxy Product Owner, collaborating closely with developers, testers, and business analysts to refine and prioritize backlog items. Ensured that business requirements were consistently translated into actionable, value-driven deliverables.
- Oversaw the governance and progress tracking of both IT and business activities within the IFRS9 perimeter, ensuring process consistency, on-time delivery, and compliance with strategic objectives.
- Coordinated and monitored key preparatory activities during financial closing periods, facilitating cross-departmental meetings and ensuring timely alignment with central teams.
- Tracked and reported infrastructure-related issues, following up on remediation progress and ensuring clear visibility for stakeholders.
- Managed high-volume communication flows, ensuring timely responses, structured updates, and seamless collaboration between internal teams and clients.
- Prepared comprehensive progress reports and directly briefed CFOs on project status, key milestones, and delivery timelines during critical closing cycles.
- Created and maintained detailed onboarding and process documentation to support new customers and internal stakeholders.
- Fostered an Agile culture centered on collaboration, transparency, and delivery excellence, encouraging teams to identify and act on opportunities for improvement.
Junior Project Manager
IBM, Global Business Services
Bucharest, Romania (Remote)
09.2021 - 03.2023
- Established a solid foundation in Agile IT delivery, coordinating cross-functional infrastructure teams and optimizing end-to-end service management workflows across enterprise environments.
- Oversaw incidents, changes, and service requests through ServiceNow (SNOW), ensuring timely remediation, accurate documentation, and strict adherence to SLAs across multiple infrastructure domains.
- Coordinated project schedules and deliverables to maintain alignment with strategic objectives, operational dependencies, and client requirements.
- Served as the primary interface between remote IT support and on-site engineering teams worldwide, coordinating technical interventions, hardware replacements, and system restorations.
- Led cross-functional collaboration between infrastructure, support, and project teams to enhance service reliability and operational efficiency.
- Managed escalation processes for critical IT incidents (SPoF, MIM), leading crisis bridges, engaging senior stakeholders, and ensuring transparent, real-time communication.
- Ensured 24/7 IT service continuity through structured handovers, post-resolution verification, and proactive issue tracking.
- Supported change management governance by validating approvals, tracking deployment execution, and ensuring accurate closure documentation.
- Developed and maintained structured operational reports (daily, weekly, monthly) summarizing incident trends, SLA performance, hardware remediation progress and system health indicators.
- Strengthened stakeholder engagement through proactive communication, structured escalation tracking, and consistent delivery transparency.
- Facilitated alignment meetings to review progress, assess risks, and define prioritization strategies for effective issue resolution.
Education
Bachelor of Science - Business Management
The Academy of Economic Studies
Bucharest07-2021
Skills
- Project management
- Project planning, development and implementation
- Project scheduling
- Agile Methodology (Project / Collaboration Cloud Platforms and Tools): Azure DevOps, Jira (familiarity), Confluence (basic knowledge), Service Now, SharePoint, Moody's Analytics, Microsoft Project, Microsoft Office (Excel, PowerPoint, Outlook, Teams), Slack
- Product owner: Backlog management, reporting, stakeholder communication
- Agile and Scrum Facilitation: Sprint Planning, Daily Stand-ups, Retrospectives, Backlog management, Iterative planning and delivery, Stakeholder collaboration
- Soft Skills: Problem-solving, adaptability, team coordination, clear and structured communication, Ownership and initiative
Certification
- Generative AI Overview for Project Managers, PMI, 2025
- Practical Application of Generative AI Overview for Project Managers, PMI 2025
- Business Agility Foundations, Ascendis - November 2024
- Agile Agent (Agile Methodology), IBM, 2022
- CAPM - Certified Associate in Project Management - ongoing
Additional Information
Project Management | IT / Telecom | Client Service / Call Center
Project Assistant
Huawei Romania, Bucharest, Apr 2023 - Nov 2023
Handled reporting for on-site activities, assisted with logistics for client visits, and collaborated with IT for operational support.
Customer Support Officer Specialist
Glovo Roamania, Bucharest, Oct 2020 - Sep 2021
Assisted clients and internal teams with order-related issues; tracked KPIs and built strong communication and service skills in a remote setting.
Customer Support Specialist
JTI Romania, Bucharest, Mar 2020 - Oct 2020
Contacted and converted customers based on targeted sales campaigns; consistently met monthly order goals through persuasive communication.
Advisory Sales Specialist
SC FrontLine Romania, Bucharest, Sept 2016 - Feb 2020
Delivered product promotion and sales through effective communication, negotiation, and customer engagement, ensuring a smooth registration process and positive client experience.
Accounting audit consulting
SC TAINELE GUSTULUI SRL
Completed a summer internship as part of the Economics High School curriculum, gaining practical business and administrative experience as a graduation requirement.
Languages
English
Advanced (C1)
German
Elementary (A2)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Project Manager
Generali Romania/Italia
12.2023 - Current
Junior Project Manager
IBM, Global Business Services
09.2021 - 03.2023
Bachelor of Science - Business Management
The Academy of Economic Studies