Elena-Alexandra Tanase
Bucharest
Summary
Proactive and results-driven professional, with a strong track record in applying Agile practices to streamline processes, enhance team performance, and deliver measurable business value.
Experienced in translating complex challenges into actionable strategies, by guiding cross-functional teams toward shared goals and fostering collaboration.
Strong focus on driving projects and initiatives that have real impact, supporting company’s objectives and ensuring the delivery of high-quality outcomes, through strategic planning and execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Generali Romania/Italia
12.2023 - Current
- Led and facilitated core Agile ceremonies — Sprint Planning, Daily Stand-ups, and Retrospectives — to ensure alignment, accountability, and continuous improvement across teams.
- Acted as owner of the Azure DevOps platform, creating, updating, and prioritizing Product Backlog Items (PBIs) in line with identified enhancements and ongoing initiatives.
- Served as proxy Product Owner, collaborating closely with developers, testers, and business analysts to refine and prioritize backlog items. Ensured that business requirements were consistently translated into actionable, value-driven deliverables.
- Oversaw the governance and progress tracking of both IT and business activities within the IFRS9 perimeter, ensuring process consistency, on-time delivery, and compliance with strategic objectives.
- Coordinated and monitored key preparatory activities during financial closing periods, facilitating cross-departmental meetings and ensuring timely alignment with central teams.
- Tracked and reported infrastructure-related issues, following up on remediation progress and ensuring clear visibility for stakeholders.
- Managed high-volume communication flows, ensuring timely responses, structured updates, and seamless collaboration between internal teams and clients.
- Prepared comprehensive progress reports and directly briefed CFOs on project status, key milestones, and delivery timelines during critical closing cycles.
- Created and maintained detailed onboarding and process documentation to support new customers and internal stakeholders.
- Fostered an Agile culture centered on collaboration, transparency, and delivery excellence, encouraging teams to identify and act on opportunities for improvement.
Junior Project Manager
IBM, Global Business Services
09.2021 - 03.2023
- Established a solid foundation in Agile IT delivery, coordinating cross-functional infrastructure teams and optimizing end-to-end service management workflows across enterprise environments.
- Oversaw incidents, changes, and service requests through ServiceNow (SNOW), ensuring timely remediation, accurate documentation, and strict adherence to SLAs across multiple infrastructure domains.
- Coordinated project schedules and deliverables to maintain alignment with strategic objectives, operational dependencies, and client requirements.
- Served as the primary interface between remote IT support and on-site engineering teams worldwide, coordinating technical interventions, hardware replacements, and system restorations.
- Led cross-functional collaboration between infrastructure, support, and project teams to enhance service reliability and operational efficiency.
- Managed escalation processes for critical IT incidents (SPoF, MIM), leading crisis bridges, engaging senior stakeholders, and ensuring transparent, real-time communication.
- Ensured 24/7 IT service continuity through structured handovers, post-resolution verification, and proactive issue tracking.
- Supported change management governance by validating approvals, tracking deployment execution, and ensuring accurate closure documentation.
- Developed and maintained structured operational reports (daily, weekly, monthly) summarizing incident trends, SLA performance, hardware remediation progress and system health indicators.
- Strengthened stakeholder engagement through proactive communication, structured escalation tracking, and consistent delivery transparency.
- Facilitated alignment meetings to review progress, assess risks, and define prioritization strategies for effective issue resolution.
Education
Bachelor of Science - Business Management
The Academy of Economic Studies
Bucharest07-2021
Skills
- Project management
- Project planning, development and implementation
- Project scheduling
- Agile Methodology (Project / Collaboration Cloud Platforms and Tools): Azure DevOps, Jira (familiarity), Confluence (basic knowledge), Service Now, SharePoint, Moody's Analytics, Microsoft Project, Microsoft Office (Excel, PowerPoint, Outlook, Teams), Slack
- Product owner: Backlog management, reporting, stakeholder communication
- Agile and Scrum Facilitation: Sprint Planning, Daily Stand-ups, Retrospectives, Backlog management, Iterative planning and delivery, Stakeholder collaboration
- Soft Skills: Problem-solving, adaptability, team coordination, clear and structured communication, Ownership and initiative
Certification
- Generative AI Overview for Project Managers, PMI, 2025
- Practical Application of Generative AI Overview for Project Managers, PMI 2025
- Business Agility Foundations, Ascendis - November 2024
- Agile Agent (Agile Methodology), IBM, 2022
- CAPM - Certified Associate in Project Management - ongoing
Additional Information
Project Management | IT / Telecom | Client Service / Call Center
Project Assistant
Huawei Romania, Bucharest, Apr 2023 - Nov 2023
Handled reporting for on-site activities, assisted with logistics for client visits, and collaborated with IT for operational support.
Customer Support Officer Specialist
Glovo Roamania, Bucharest, Oct 2020 - Sep 2021
Assisted clients and internal teams with order-related issues; tracked KPIs and built strong communication and service skills in a remote setting.
Customer Support Specialist
JTI Romania, Bucharest, Mar 2020 - Oct 2020
Contacted and converted customers based on targeted sales campaigns; consistently met monthly order goals through persuasive communication.
Advisory Sales Specialist
SC FrontLine Romania, Bucharest, Sept 2016 - Feb 2020
Delivered product promotion and sales through effective communication, negotiation, and customer engagement, ensuring a smooth registration process and positive client experience.
Accounting audit consulting
SC TAINELE GUSTULUI SRL
Completed a summer internship as part of the Economics High School curriculum, gaining practical business and administrative experience as a graduation requirement.
Languages
English
Advanced (C1)
German
Elementary (A2)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Project Manager
Generali Romania/Italia
12.2023 - Current
Junior Project Manager
IBM, Global Business Services
09.2021 - 03.2023
Bachelor of Science - Business Management
The Academy of Economic Studies