Elena-Alexandra Tanase
Bucharest
Summary
Proactive and solution-oriented professional, with a strong track record in applying Agile practices to streamline processes, enhance team performance, and deliver measurable business value.
Skilled in turning complex challenges into actionable solutions by guiding cross-functional teams toward shared goals and fostering collaboration.
I aim to be a key contributor in driving projects and initiatives that have real impact, supporting company’s objectives and ensuring the delivery of high-quality outcomes, through strategic planning and execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Generali Romania/Italia
12.2023 - Current
- Spearheaded end-to-end project delivery within the IFRS9 perimeter, ensuring cross-functional alignment across Business, Risk, Finance, and IT teams.
- Oversaw project timelines, deliverables, and multiple workstreams to secure compliance and achieve strategic objectives.
- Facilitated progress reviews and stakeholder meetings to track milestones, gather insights, and drive timely adjustments.
- Translated business and regulatory requirements into actionable deliverables through structured analysis and prioritization.
- Enhanced client satisfaction by proactively addressing concerns and consistently exceeding expectations.
- Utilized data-driven insights to monitor performance and identify opportunities for process improvement and predictive analysis.
- Partnered closely with analytical, technical, and business teams to optimize workflows and strengthen reporting reliability.
- Delivered executive-level reporting and dashboards for CFOs, providing visibility on milestones, risks, and outcomes.
- Managed concurrent projects, effectively balancing priorities, resources, and timelines.
- Led governance routines and cross-border communication channels, ensuring transparency and alignment across international teams.
- Drove continuous improvement by designing process documentation and onboarding materials adopted by multiple teams.
Junior Project Manager
IBM, Global Business Services
09.2021 - 03.2023
- Managed incidents, changes, and service requests through ServiceNow (SNOW), ensuring timely resolution, accurate documentation, and SLA compliance across multiple infrastructure domains.
- Coordinated project schedules and deliverables, maintaining alignment with operational priorities and client requirements.
- Acted as primary liaison between remote and on-site engineering teams across Europe, coordinating technical interventions, hardware replacements, and system restorations.
- Led cross-functional communication, facilitating collaboration between support, infrastructure, and project teams to ensure seamless service delivery.
- Monitored and prioritized ticket queues, escalating critical incidents (SPoF, MIM) and managing live crisis bridges with real-time updates to senior management.
- Enhanced resolution efficiency by optimizing SNOW workflows and refining categorization and prioritization logic.
- Collaborated across teams to maintain 24/7 service continuity, preparing structured handovers and verifying post-resolution stability.
- Supported change management by validating approvals, tracking deployments, and ensuring accurate closure reporting.
- Prepared performance reports (daily, weekly, monthly) highlighting remediation trends, SLA metrics, and system health indicators.
- Strengthened stakeholder engagement through proactive communication, transparent escalation tracking, and timely status reporting.
- Facilitated regular alignment meetings to review progress, address risks, and prioritize resolution strategies.
Education
Bachelor of Science - Business Management
The Academy of Economic Studies
Bucharest07-2021
Skills
- Project management
- Project planning, development and implementation
- Project scheduling
- Agile Methodology (Project / Collaboration Cloud Platforms and Tools): Azure DevOps, Jira (familiarity), Confluence (basic knowledge), Service Now, SharePoint, Moody's Analytics, Microsoft Project, Microsoft Office (Excel, PowerPoint, Outlook, Teams), Slack
- Product owner: Backlog management, reporting, stakeholder communication
- Agile and Scrum Facilitation: Sprint Planning, Daily Stand-ups, Retrospectives, Backlog management, Iterative planning and delivery, Stakeholder collaboration
- Soft Skills: Problem-solving, adaptability, team coordination, clear and structured communication, Ownership and initiative
Certification
- Generative AI Overview for Project Managers, PMI, 2025
- Practical Application of Generative AI Overview for Project Managers, PMI 2025
- Business Agility Foundations, Ascendis - November 2024
- Agile Agent (Agile Methodology), IBM, 2022
- CAPM - Certified Associate in Project Management - ongoing
Additional Information
Project Management | IT / Telecom | Client Service / Call Center
Project Assistant
Huawei Romania, Bucharest, Apr 2023 - Nov 2023
Handled reporting for on-site activities, assisted with logistics for client visits, and collaborated with IT for operational support.
Customer Support Officer Specialist
Glovo Roamania, Bucharest, Oct 2020 - Sep 2021
Assisted clients and internal teams with order-related issues; tracked KPIs and built strong communication and service skills in a remote setting.
Customer Support Specialist
JTI Romania, Bucharest, Mar 2020 - Oct 2020
Contacted and converted customers based on targeted sales campaigns; consistently met monthly order goals through persuasive communication.
Advisory Sales Specialist
SC FrontLine Romania, Bucharest, Sept 2016 - Feb 2020
Delivered product promotion and sales through effective communication, negotiation, and customer engagement, ensuring a smooth registration process and positive client experience.
Accounting audit consulting
SC TAINELE GUSTULUI SRL
Completed a summer internship as part of the Economics High School curriculum, gaining practical business and administrative experience as a graduation requirement.
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Project Manager
Generali Romania/Italia
12.2023 - Current
Junior Project Manager
IBM, Global Business Services
09.2021 - 03.2023
Bachelor of Science - Business Management
The Academy of Economic Studies