Elena Buscarini
Usmate
Summary
Dynamic individual with hands-on experience in office administration and customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.
Overview
14
14
years of professional experience
Work History
Grand Hotel Victoria Concept & Spa
08.2024 - 10.2024
- Hoxell software platform
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Eimaste Mother's House Coop
03.2024 - 07.2024
Salam LADC NGO
01.2019 - 03.2024
- Yoga for Peace Project and Language Tutoring
- Refugees Settlements and Women's Centres Sunrise Building, Taanayel Beqaa Valley (LB)
Flight Attendant
Emirates Airline
05.2016 - 10.2018
- Certified in air safety and rescue procedures by GCAA, First Aid and CPR
- Carry out pre-flight duties, including checking safety equipments, aircraft security search, ensuring cleanliness and tidiness of the air craft
- Assist during all medical emergencies
- Ensure passengers disembark safely at the end of a flight and carry out post landing duties.
Certified RYT 500 - Hatha and Vinyasa Yoga Instructor
Yoga Square
06.2015 - 05.2016
- Develop and maintain a professional relationship with participants and ensure optimal level of customer service
- Perform and demonstrate all advanced exercises to participants and ensure compliance to safety and health standards
- Evaluate participant's performance and implement a feedback mechanism to ensure optimal results and safety
- Analyse each participants' requirements and develop exercises to suit every individual
- Design safe and comprehensive yoga programs for various participants from diverse groups
- Monitor participant's performance and recommend different form of practices if required.
Personal Assistant
Cavendish Maxwell
08.2014 - 06.2015
- Personal Assistant to CEO/Managing Directors
- Act as a key liaison point between the senior managers and other key parties, setting up meetings as appropriate and maintaining good communications
- Arrange and organise internal and clients meetings and external conferences as required
- Effective management of the electronic diary; assessing priority of appointments
- Conduct research as required for various reports, projects, general info and business plans
- Managing relationships with PA's of clients, suppliers and other external parties
- Daily management of Partners and HR department
- Schedule and manage the international travel for managing partners as of when needed
- Maintain office efficiently by planning and implementing office systems, layouts and equipment procurement
- Handle confidential information in line with the company data security protocol
- Personal Assistant to HR Department
- Manage and organise staff and corporate events, office operations and procedures
- Promote and foster a strong, ethical, friendly and efficient team culture and working place
- Constantly maintaining an upmost level of confidentiality and discretion with all information pertaining to the business, the managing partners, colleagues and business activities in general
- Applicants screening and shortlisting, schedule interviews and update management
- Keep up to date Annual Leave Records
- Research medical providers, arrange Company's Insurance Policy and deal with the insurance company for addition/deletion of members from the policy
- Assist HR department with employees' files audit
- Review and amend the Employee Handbook.
Personal Assistant/Receptionist
Dr. Joy Dental Clinic
10.2013 - 08.2014
- Office Operations
- Manage day-to-day operation
- Check the daily schedule on the system for accuracy and have it delivered in all treatment rooms
- Review supplies for reception and provide orders to the accounting department
- Patients Management
- Help explain office policy to patients, confirm next day's appointments according to protocol and patients' preference
- Schedule patients for efficient use of doctors and staff time
- Check patient stand-by list to try and fill in cancellation and no-show appointment times, collect payments from patients at the time of treatment
- Make follow-up appointments; prepare financial treatment plans and present plan options to patients at the end of their appointment
- Knowledge of D4W and Dentimax software to manage and record patients' personal information
- Reporting and Filing System Management
- Gather and accurately record insurance information from patients
- See that records are stored securely and handled in compliance with DHA (Dubai Health Authority) policies and security regulations
- Accurately file patient information and records
- Make sure that patient charts are arranged for next day's appointments
- Track cases and referrals to and from other doctors
- Financial Management and Insurance
- Enter patient financial activity in the system and follow-up on insurance claims status
- Prepare billing statements promptly and accurately, mail billing statements if required and arrange payment schedule with patients
- Update insurance information on all patients at all times
- Submit treatment plans for predetermination of benefits and assist in the resolution of problems with third-party payers.
Personal Assistant
Italian Dairy Products Dubai
03.2011 - 09.2013
Education
Diploma in Foreign Languages and Humanistic Studies -
I.I.S. Alessandro Greppi
Monticello (LC), Italy07.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Personal Information
Date of Birth: 07/27/1989
Volunteer Experience
- Eimaste Mother's House Coop, Aglantzia, Nicosia, CY, 03/2024, 07/2024
- Salam LADC NGO - Yoga for Peace Project and Language Tutoring, 01/2019, 03/2024
References
- Chrystalleni Loizidou, Lead community facilitator at Eimaste Coop. Aglantzia - Nicosia, +357 99 586369, chrystalleni.loizidou@gmail.com
- Silvia Angelotti, CEO Italian Dairy Products, +971 652 69042, silvia@italiandairyproducts.com
- Dalbir Lehal, HR Manager, +971 551 551844, delklehal@gmail.com
- Joyce Khaytecal, Emirates Airline Crew, +968 791 98480, joyce94@hotmail.com
Timeline
Grand Hotel Victoria Concept & Spa
08.2024 - 10.2024
Eimaste Mother's House Coop
03.2024 - 07.2024
Salam LADC NGO
01.2019 - 03.2024
Flight Attendant
Emirates Airline
05.2016 - 10.2018
Certified RYT 500 - Hatha and Vinyasa Yoga Instructor
Yoga Square
06.2015 - 05.2016
Personal Assistant
Cavendish Maxwell
08.2014 - 06.2015
Personal Assistant/Receptionist
Dr. Joy Dental Clinic
10.2013 - 08.2014
Personal Assistant
Italian Dairy Products Dubai
03.2011 - 09.2013
Diploma in Foreign Languages and Humanistic Studies -
I.I.S. Alessandro Greppi
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