Elena Cocci
Lecce
Summary
Proven Event Hostess and VIP Hostess at Palazzo Sant'Anna Boutique Hotel, adept in guest relations and event planning, showcasing exceptional organizational skills and a team player attitude. Enhanced guest experiences and streamlined event operations, contributing to significant event success. Expert in managing high-profile events with discretion, ensuring operational excellence and maximizing guest satisfaction.
Positive and diligent Property Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 5 years of welcoming guests experience paired with goal-oriented and performance-minded approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Hostess
Lemon Agency, Delco S.r.l ,Ware House Media.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
- Managed event logistics and operations.
VIP Hostess
Palazzo Sant'Anna Boutique Hotel
03.2024 - 09.2024
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Optimized scheduling efficiency through meticulous organization of staff assignments throughout each shift or event duration.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Contributed to the success of special events by assisting in event planning tasks such as guest list management and invitation distribution.
- Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
- Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
Property Manager
CV Villas
04.2019 - 09.2023
- Managed the property, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Welcoming guests and supporting them throughout their stay.
- Supervision of domestic staff.
- Administrative management of the property.
- Management of suppliers and related services.
Education
Bachelor of Science - Manager of Tourism
Univercity of Salento
Lecce, Italy10.2024
High School Diploma -
Istituto Marcelline
Lecce, Italy06.2017
Skills
- Team player attitude
- Effective Time Management
- Sales experience
- Guest Relations
- Professional Appearance
- Food and beverage expertise
- Foreign language skills
- Event planning experience
- Event preparation
- Dining room management
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
Certification
- HACCP
- IDCERT
- GHOTE A1
- DELF B1
- DELE B2
Languages
inglese
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
German
Beginner (A1)
Italian
Bilingual or Proficient (C2)
Timeline
VIP Hostess
Palazzo Sant'Anna Boutique Hotel
03.2024 - 09.2024
Property Manager
CV Villas
04.2019 - 09.2023
Event Hostess
Lemon Agency, Delco S.r.l ,Ware House Media.
Bachelor of Science - Manager of Tourism
Univercity of Salento
High School Diploma -
Istituto Marcelline
- HACCP
- IDCERT
- GHOTE A1
- DELF B1
- DELE B2
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