Elena Fontana
Milano
Summary
Professional, young and dynamic individual, with five years of working experience with practical problem solving skills and considerable interpersonal skills.
Has the capability to speak, write and read fluently in Spanish and English due to the five years worked and studied in Miami Florida.
While capable of creating durable and friendly relations with both customers and colleagues, is also accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities and deadline achievement.
Overview
6
6
years of professional experience
Work History
Receptionist
Mare Culturale Urbano
05.2023 - 07.2023
- During this internship greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Took restaurant reservations, made floor plans for the restaurant and aided colleague in organizing and setting up private events.
- Managed multiple tasks and met time-sensitive deadlines.
Commis De Rang
It Restaurant
09.2022 - 12.2022
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Worked flexible hours; night, weekend, and holiday shifts.
Food Runner, Cameriera
Chef Adrianne's
01.2022 - 06.2022
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Restaurant Busser
Pubbelly Sushi
08.2021 - 12.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Prepared restaurant for opening or closing.
Head Hostess,Food Runner, Expo, Busser, Barback
Ocean One Bar & Grille
01.2021 - 08.2021
- As Head Hostess took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- As Food Runner delivered plates to their corresponding tables swiftly.
- As Expo linked the kitchen and the front of the house staff , made sure that all plates were correct and directed food runners to the correct tables and individuals.
- As a busser cleaned previously occupied tables and prepared them for incoming costumers.
- As barback assisted the bartenders keeping the area behind the bar organized.
Dishwasher, Busser, Food Runner
Bottega Wine Bar
06.2017 - 08.2019
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Washed dishes in the back.
Education
Bachelor's Degree - Cultural Resource Management
ITS Innova Professioni
MilanHigh School Diploma -
Felix Varela Senior High School
Miami, USA06.2020
Skills
- Problem Detection and solving
- Memorization skills
- Customer Service
- Time Management
- Wait Staff Support
- Teamwork and Collaboration
Additional Information
Io Sottoscritta ai sensi e per effetti delle disposizioni contenute negli articoli 46 e 47 del decreto del Presidente della Repubblica 28.12.2000 n 445 e consapevole delle conseguenze delle dichiarazioni mendaci ai sensi dell'articolo 76 del decreto DRP 445/2000, sotto la propria responsabilità, dichiara che le informazioni contenute nel seguente curriculum corrispondono al vero.
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Receptionist
Mare Culturale Urbano
05.2023 - 07.2023
Commis De Rang
It Restaurant
09.2022 - 12.2022
Food Runner, Cameriera
Chef Adrianne's
01.2022 - 06.2022
Restaurant Busser
Pubbelly Sushi
08.2021 - 12.2021
Head Hostess,Food Runner, Expo, Busser, Barback
Ocean One Bar & Grille
01.2021 - 08.2021
Dishwasher, Busser, Food Runner
Bottega Wine Bar
06.2017 - 08.2019
Bachelor's Degree - Cultural Resource Management
ITS Innova Professioni
High School Diploma -
Felix Varela Senior High School
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